Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodian Brown

Raleigh,NC

Summary

Dedicated and innovative individual with exceptional knowledge of accounting and accounts-related activities, alongside extensive experience in customer service and retail environments. Known for exceptional communication skills, and the ability to handle transactions accurately and efficiently. Proven ability to resolve customer inquiries and complaints with professionalism and a positive attitude. Committed to providing a high level of service and ensuring customer satisfaction, while also being adept in supervisory and managerial functions. Astute in facilities operations and compliance with safety and environmental standards. A hard-working individual who uses initiative to complete tasks in a timely and efficient manner.

Overview

11
11
years of professional experience

Work History

Cashier/Customer Service Representative

Thrifty Specialty Produce & Meats
Melbourne, FL
08.2021 - 11.2023
  • Ensured the accuracy and completeness of all reconciliation activities in a timely manner.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Demonstrated strong cash-handling skills while managing customer transactions effectively.
  • Developed and maintained positive relationships with customers to enhance the shopping experience.
  • Supervised cashiers.

Treasury Coordinator

Guardsman Armoured
Kingston, Jamaica
11.2018 - 02.2021
  • Prepared financial reports, input data into the Money Manager program, and carried out the reconciliation of accounts.
  • Ensured that all data was current and accurate.
  • Conducted cash counts to sort cash for distribution to relevant entities, both locally and internationally.
  • Oversaw compliance with financial protocols, and assisted in optimizing treasury operations.
  • Checked postings and documents for correctness, accuracy and proper coding.

Collections Associate

Guardsman Group
Kingston, Jamaica
09.2017 - 04.2018
  • Identified delinquent accounts and initiated appropriate actions for recovery of outstanding balances.
  • Assisted customers in resolving disputes regarding past due accounts or incorrect billings.
  • Investigated customer complaints related to billing or service issues.
  • Maintained frequent contact with customers to retrieve outstanding payments, reconciled accounts, and reduced receivables amounts.
  • Prepared banking reports and managed bank lodgments, ensuring accuracy in all financial transactions.
  • Utilized strong communication skills to negotiate payments and resolve disputes.

Accounting Purchasing Officer

HEART Trust NTA
Kingston, Jamaica
07.2017 - 09.2017
  • Supervised disbursements and reimbursement of petty cash. Reconciled cash collected and managed lodgments to the bank.
  • Prepared accounting journals and maintained comprehensive reports related to institutional income and expenditures.
  • Oversaw inventory control and fixed asset registers to ensure accurate financial records.
  • Ensure the timely procurement of fixed assets for the institution, while maintaining the proper protocols per the purchasing policy of the organization.
  • Supervise the support staff.
  • Resolved any issues related to purchased items such as incorrect quantities or late deliveries.
  • Maintained accurate records of purchase orders, invoices, contracts, and other documents related to purchasing activities.

Storekeeper/Accounting Officer/Accounting Clerk

HEART Trust NTA
Kingston, Jamaica
07.2012 - 06.2017
  • Handled the receipt and distribution of stock, managed inventory, and ensured compliance with safety and quality control standards.
  • Performed procurement duties and maintained a secure and organized storage area. Assisted in optimizing the inventory management processes.
  • Maintained internal accounting records, prepared financial reports, managed accounts receivable and ensure accurate maintenance of fixed asset registers.
  • Assisted in handling payroll functions and ensured accuracy in financial reporting.
  • Collaborated with team members to enhance accounting practices. Assisted in the overall financial management of the campus operations.

Education

High School Diploma -

Oberlin High School
St. Andrew, Jamaica
07-2009

Skills

  • Cash handling
  • Customer service
  • Transaction processing
  • Sales reporting
  • Inventory management
  • Problem resolution
  • Team collaboration
  • Time management

Timeline

Cashier/Customer Service Representative

Thrifty Specialty Produce & Meats
08.2021 - 11.2023

Treasury Coordinator

Guardsman Armoured
11.2018 - 02.2021

Collections Associate

Guardsman Group
09.2017 - 04.2018

Accounting Purchasing Officer

HEART Trust NTA
07.2017 - 09.2017

Storekeeper/Accounting Officer/Accounting Clerk

HEART Trust NTA
07.2012 - 06.2017

High School Diploma -

Oberlin High School

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