Jodian Hinds-Rose
Long Island
Summary
Results-driven Branch Supervisor with extensive experience in credit union operations, member services, and team leadership. Committed to cooperative values, delivering exceptional member experiences, ensuring regulatory compliance, and cultivating a positive, high-performing team culture. Brings a strong member-first mindset and proven supervisory skills to support departmental growth and organizational goals.
Overview
10
10
years of professional experience
Work History
Branch Supervisor
United Nations Federal Credit Union
11.2023 - Current
- Oversees and provides leadership to Teller staff and MSR staff.
- Spends time supervising, coaching, developing, motivating, training, scheduling, prioritizing and delegating work assignments.
- Ensure staff adhere to the bank policies and banking regulations.
- Proficient in DNA.
- Lead branch in the absence of Branch Manager, host meeting and huddles.
- Conduct interviews and select candidates for teller/ MSA/ MSR employment.
- Motivated staff to achieve high performance and meet branch goals, ensuring consistent service standards.
- Responsible for performing teller, vault and CDM audits monthly or more frequently.
- Audit onsite ATM monthly.
- Oversee daily transactions, cash management (vault, drawers, ATMs), audits.
- Order foreign currency from CXI, verify cash received from Brinks, prepare cash shipment for Brinks.
- Assist MSRs and Tellers with complex transactions/questions and provide solutions to both my staff and member.
- Review Qualtrics survey and provide coaching to staff.
- Contact our card machine vendor for assistance for trouble shoot.
- Remove destroy cards from Trism to balance end of day.
- Act as Signatory for Official Check, withdrawal and wire transfer.
- Override transactions within my Supervisory limit.
- Promote teamwork and cooperation within the other departments across the Credit Union.
- Identify training needs for the team and schedule training opportunities.
Member Service Representative III
United Nations Federal Credit Union
01.2022 - 11.2023
- Perform Quality Control on new accounts/memberships.
- Branch Trainer for new staff and existing staff.
- Perform monthly audit on debit and credit cards.
- Assist Manager and Supervisor to oversee branch operation in their absence.
- Balance the TCR at the end of day.
Member Service Representative II
United Nations Federal Credit Union
05.2018 - 01.2022
- Verify eligibility of prospective member.
- Establish new memberships and open new accounts.
- Perform account maintenance.
- Issues debit and credit cards.
- Submit loan application.
- Investigate card transaction/loan application.
Member Service Representative I
United Nations Federal Credit Union
04.2016 - 05.2018
- Greet members once they enter the branch.
- Update member’s information such as mailing address, telephone number, email address etc.
- Assist member’s making payment to their credit card, loan, mortgage.
- Order checkbook for member’s.
- Instruct and assist members to use digital banking/mobile banking.
Education
Bachelor of Business Administration -
Monroe College
New Rochelle, NYSkills
- Notary Public
- Medallion Stamp
- DNA software
- Performance coaching
- Training and leadership
Timeline
Branch Supervisor
United Nations Federal Credit Union
11.2023 - Current
Member Service Representative III
United Nations Federal Credit Union
01.2022 - 11.2023
Member Service Representative II
United Nations Federal Credit Union
05.2018 - 01.2022
Member Service Representative I
United Nations Federal Credit Union
04.2016 - 05.2018
Bachelor of Business Administration -
Monroe College