Hi, I’m
Jodian Whyte
Penndel,PA
Summary
Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
years of professional experience
Work History
Boscov Department Store
Costomer service associate
12.2022 - Current
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries, providing accurate product information and troubleshooting support.
- Managed returns and exchanges, adhering to company policies while maintaining customer rapport.
- Collaborated with team members to resolve complex customer issues, enhancing service quality.
- Conducted follow-up communications to ensure resolution and enhance overall customer experience.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Education
Central High SchoolJamaica Wi
High School Diploma
07.2004
Skills
- Drawer Balancing
- Payment Processing
- ID Verification
- Cash Handling
- Returns Processing
- Customer Assistance
- Customer Service
- Payment Collection
- Cash Register Operation
- Product Restocking
- Money Handling
- Cash Register Systems
Timeline
Costomer service associate
Boscov Department Store
12.2022 - Current
Central High School
High School Diploma