Jodian Wiggan
The Bronx
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Department Manager
Nordstrom Rack
White Plains
10.2021 - 02.2025
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Conducted regular performance reviews to monitor progress of individual employees.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Ensured compliance with all safety regulations in the workplace.
- Ensured compliance with company policies and relevant regulations.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
Assistant Manager
Nordstrom Rack
White plains
08.2017 - 10.2021
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Marketing Major, Finance Minor
University of Technology, Jamaica
Kingston,Jamaica 08.2010 - 05.2013
Skills
Big Apple Training Bronx NY
Phlebotomy & EKG Technician(June-July 2025)
Relevant Coursework:
- A requirement of the 84 hour curriculum
- Successfully completed the educational didactic and practical skills
Languages
English
Full Professional
References
References available upon request.
Timeline
Department Manager
Nordstrom Rack
10.2021 - 02.2025
Assistant Manager
Nordstrom Rack
08.2017 - 10.2021
Marketing Major, Finance Minor
University of Technology, Jamaica
08.2010 - 05.2013