Jodi Ann Goldsmith
Salado,TX
Summary
Enthusiastic college graduate and veteran offering strong organizational and problem solving skills by applying critical thinking. Ability to work independently and manage time efficiently to complete assigned task. Provides effective and professional communication to establish and maintain team relations internally and externally to meet goals. Willingness to take initiative and accept new challenges.
Overview
15
15
years of professional experience
Work History
Office Assistant Intern
Killeen Heights Vet Center
Harker Heights, TX
01.2018 - 01.2021
- Welcomed over 40 visitors daily and alerted staff to arrivals of scheduled appointments and followed up with reminder phone calls for future appointments.
- Analyzed and gathered supporting documentation to conduct pre-screening procedures to determine eligibility for services offered.
- Responded to client issues and complaints and initiated corrective actions.
- Prepared and completed over 25 government documents daily, recognizing discrepancies and promptly addressing resolutions.
- Supported office manager and 9 staff members in administrative activities, documentation, and data management.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operations of office equipment.
- Maintained composure in stressful situations and continued to provide helpful and professional communication services for customer satisfaction and team environment.
Licensed Cosmetologist/Nail Technician
Blonde Salon
Killeen, TX
01.2015 - 01.2018
- Calculated end-of-day cash and electronic sales by balancing beginning and ending cash flow daily.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular training every 2 years and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
Finance/Human Resource/Legal Clerk
US Army
Fort Hood, TX
01.2010 - 10.2013
- Examined and assessed financial statements and records to collect important details and verify calculations and allotment accuracy.
- Prepared government forms to process financial issues for clients to ensure short turnaround.
- Interpreted and communicated data and earnings information for over 115 clients and reported assessments to financial officers.
- Prepared documents for paychecks, invoices, payments, and other recurring transactions and obtained appropriate approvals and authorizations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and managed legal correspondence and documentation in support of military prosecutors, preparing and tracking these adverse administrative actions.
- Administered compensation, benefits, and performance management systems based on supervisor directions.
- Tracked and documented employee sick, vacation, and personal time and submitted invoices for disbursement to payroll.
- Updated reports, managed accounts, and generated reports in database.
- Completed human resource operational requirements by scheduling and tracking employee contract renewals monthly.
Postal Operations Manager
US Army
Fort Lee, VA
01.2006 - 01.2010
- Created and maintained courteous and effective working relationships with internal and external entities.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported key performance metrics to senior management.
- Conducted and completed research and data, update spreadsheets, and produced timely reports in government databases.
- Sorted and placed mail into 480 mailboxes with high levels of accuracy.
- Exchanged and tracked security locks on mailboxes to all outgoing and incoming customers that met federal regulation operating procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
BBA - Finance, Accounting
Texas A&M University - Central Texas
Killeen, TX05.2021
Associate of Science - Business Administration
Central Texas College
Killeen, TX05.2018
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Internal and External Communications
- Quality and Compliance
- Client Relations and Retention
- Recordkeeping and File Management
- Analyze and Interpret Data
- Microsoft Office
- Microsoft Excel
Timeline
Office Assistant Intern
Killeen Heights Vet Center
01.2018 - 01.2021
Licensed Cosmetologist/Nail Technician
Blonde Salon
01.2015 - 01.2018
Finance/Human Resource/Legal Clerk
US Army
01.2010 - 10.2013
Postal Operations Manager
US Army
01.2006 - 01.2010
BBA - Finance, Accounting
Texas A&M University - Central Texas
Associate of Science - Business Administration
Central Texas College
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