Jodianne Talbott
Evansville,IN
Summary
Accomplished Customer Service Representative with proven expertise in problem-solving and critical thinking, honed at Staples.com. Skilled in complaint handling and computer proficiency, I've significantly enhanced customer satisfaction and loyalty by resolving complex issues with empathy and efficiency. My active listening and professional demeanor have been pivotal in managing high-stress situations, ensuring positive outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Staples.com
06.2018 - 11.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Liveops
05.2009 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Business Administration
Ivy Tech Community College
Evansville, INSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Staples.com
06.2018 - 11.2019
Customer Service Representative
Liveops
05.2009 - 02.2019
No Degree - Business Administration
Ivy Tech Community College
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