Summary
Overview
Work History
Education
Skills
Timeline
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Jodie Atkinson

Gardner,Massachusetts

Summary

Proven Office Manager with a track record of enhancing office operations and customer service at Anthony Berry Electrician. Excelled in payroll processing and relationship building, achieving significant improvements in staff efficiency and client satisfaction. Expert in implementing innovative office management techniques and fostering a positive work environment.

Overview

10
10
years of professional experience

Work History

Office Manager

Anthony Berry Electrician
Gardner, MA
09.2022 - Current
  • Delegated work to staff, setting priorities and goals.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Reviewed files and records to obtain information and respond to requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Developed and implemented office policies and procedures.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed office inventory and placed new supply orders.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Automated office operations for managing client correspondence, payment schedules and data communications.

Office Manager

Atkinson Auto
Gardner, MA
01.2017 - 09.2022
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained confidential records relating to personnel matters.
  • Reviewed files and records to obtain information and respond to requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office inventory and placed new supply orders.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Monitored inventory levels and placed orders when needed.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Substitute Preschool Teacher

MOC Head Start
Gardner, MA
09.2014 - 04.2019
  • Led or moderated classroom discussions and guided exploratory thought.
  • Assisted teachers in implementing individualized educational programs for each student.
  • Implemented classroom rules to maintain order and discipline.
  • Assessed student understanding through informal and formal methods.
  • Organized materials necessary for daily activities such as art projects or science experiments.
  • Worked one-on-one with struggling students to help them understand difficult concepts or complete assignments.
  • Assisted with snack time by helping children open food packages, pouring milk or juice.
  • Provided classroom instruction following regular teacher's lesson plans.
  • Monitored students' progress regularly and provided feedback on performance to classroom teachers.
  • Maintained classroom order and enforced school and class rules.
  • Encouraged positive behavior through verbal praise, rewards and other appropriate methods of discipline.
  • Collaborated with teachers to develop strategies to meet the needs of special education students.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Helped head teacher by restocking missing or low supplies in classroom.
  • Adapted teaching methods to meet diverse student learning styles.

Education

Bachelor of Science - Early Childhood Care And Education

Grand Canyon University
Phoenix, AZ
03-2018

High School Diploma -

Quabbin Regional High
Barre, MA
06-2004

Skills

  • Bookkeeping
  • Information protection
  • Payroll processing
  • Office management
  • Report writing
  • Customer relations
  • Document management
  • Scheduling and calendar management
  • Organizational skills
  • Data entry
  • Relationship building
  • Supply management
  • Scheduling
  • Customer service
  • Billing
  • Compliance monitoring
  • Office administration

Timeline

Office Manager

Anthony Berry Electrician
09.2022 - Current

Office Manager

Atkinson Auto
01.2017 - 09.2022

Substitute Preschool Teacher

MOC Head Start
09.2014 - 04.2019

Bachelor of Science - Early Childhood Care And Education

Grand Canyon University

High School Diploma -

Quabbin Regional High

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Jodie Atkinson