Microsoft Project
Jodie Bentley
Project Manager
Melbourne,FL
Summary
Tech-savvy Implementation Project Manager with 10 years of firsthand experience gathering requirements and verifying completed software deployments within budget and schedule. Expertise in software Implementation project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Systems Integration Analyst I
Cox Communications
12.2021 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Generated reports detailing findings and recommendations.
Project Manager - Contractor
Cox Communications
05.2021 - 12.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized core processes to improve business performance and operational agility.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Generated 4 reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Software Implementation Specialist
AssetWorks
08.2016 - 03.2021
- Troubleshot issues during implementation process, collaborating with development teams to resolve problems quickly and efficiently.
- Developed custom solutions for clients, resulting in increased customer satisfaction and retention rates.
- Customized features within existing software platforms to better meet unique needs of each client organization.
- Led regular status updates with stakeholders to report progress on software implementations, ensuring transparency and alignment across teams.
- Balanced multiple simultaneous projects while meeting tight deadlines without sacrificing quality or client satisfaction.
- Reduced software implementation timeframes by effectively managing project timelines and resources.
- Provided comprehensive training on newly implemented software systems, facilitating smooth transition for end-users.
- Created detailed project plans outlining tasks, timelines, and resource requirements for successful software implementation projects.
- Mitigated risks associated with software implementations by proactively identifying potential challenges and developing contingency plans.
- Ensured data integrity by conducting rigorous data validation checks throughout entire implementation process.
- Evaluated success of completed implementations through post-project assessments and stakeholder feedback sessions.
- Managed client relationships throughout implementation process, maintaining open lines of communication to address concerns and gather feedback.
- Validated results and performed quality assurance to assess accuracy of data.
- Queried 50+ databases for information needed for report processing.
- Successfully managed 13+ projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Fleet Support Manager
City Of Newport News
12.2010 - 06.2016
- Managed purchase and sale of city assets to ensure smooth functioning of fleet department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted culture of continuous learning within team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with 100+ customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Created, prepared, and delivered reports to 10+ departments.
- Maintained up-to-date knowledge of industry trends, ensuring support team remained well-versed in best practices.
- Developed comprehensive training program, leading to more knowledgeable and effective support team.
- Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
- Assisted in budget planning activities to ensure adequate funding for staffing needs, technology upgrades, and other essential resources.
- Collaborated with cross-functional teams for successful product launches and seamless integration of new features.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
MBA - Business Management
Florida Institute of Technology-Melbourne
Melbourne06.2011
Bachelor of Science - Human Services/Counseling
Old Dominion University
Norfolk06.2007
Skills
- Presentations
- Agile Methodology
- Documentation And Reporting
- Project Management
- Risk Analysis
- Project planning and development
- Project Scheduling
- Risk Management
- Budgeting and forecasting
- Report Preparation
- Build Customer Relationships
Affiliations
- Project Management Institute
Certification
- PMP - Project Management Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balancePaid time off401k matchPaid sick leaveSoftware
Microsoft Excel
Microsoft Word
Microsoft SQL Server
SalesForce
WorkDay
Microsoft Teams
WebEx
Jira
Microsoft SharePoint
Microsoft Visio
Zoom
Quote
Success is focusing the full power of all you are on what you have a burning desire to achieve
Wilfred Peterson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Family
Travel
Photography
Scuba Diving
Timeline
Systems Integration Analyst I
Cox Communications
12.2021 - Current
Project Manager - Contractor
Cox Communications
05.2021 - 12.2021
Software Implementation Specialist
AssetWorks
08.2016 - 03.2021
Fleet Support Manager
City Of Newport News
12.2010 - 06.2016
MBA - Business Management
Florida Institute of Technology-Melbourne
Bachelor of Science - Human Services/Counseling
Old Dominion University