Jodie Chamberlain

• Led team to ensure compliance with company policies and safety protocols.
• Trained new employees on operational procedures and customer service standards.
• Facilitated communication between departments to enhance collaboration and efficiency.
• Monitored daily operations to identify areas for process improvement and optimization.
• Resolved customer inquiries and complaints to enhance overall shopping experience.
• Provided guidance, coaching, and feedback to team members.
• Created and maintained a positive work environment for employees.
• Assigned and monitored daily tasks for team members.
• Ensured compliance with company policies and regulations.
• Identified areas where teams could improve their skillset.
• Provided technical assistance when needed.
• Fostered positive employee relationships through communication, training, and development coaching.
• Implemented new processes and procedures as needed.
• Maintained records of employee performance reviews.
• Oversaw daily workloads and workflow for smooth operations.
• Led regular team meetings to communicate current business trends and relevant updates.
• Partnered with upper management and HR to identify effective resolutions for employee relations issues.

• Answering incoming phone calls from patients.
• Scheduling appointents for Hygiene and the Dr.
• Treament planning.
• Billing.
• Coding.
• Processing payments from patients.
• Processing payments from insurance.
• Answering questions from patients or staff.
• Commicating concerns to the Dr. or staff from patients.
• Being able to problem solve insurance or billing mistakes.
• Processing and billing claims.
• Balancing the Ledger.
• Sending out reminder calls or texts for appointments.
• I also duplicate fmx & btw, and chart for Hygiene.

• Scanning and picking bins.
• Sorting merchandice per cart by aisle.
• stocking pallets from truck.
• Unloading truck in a timely manner while receiving 2-4 other trucks at various times.
• Unloading pallets.
• Taking pallets to the floor.
• Opperating the walker-stacker to unload milk, freezer and dairy pallets.
• Operating as a team and delegating tasks.
• Stocking merchandice.
• Communicating with management.
• Communicating with truck drivers for sufficent unloading time.

• Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
• Collected trash from floors within hallways, bathrooms and work areas.
• Created inventory checklists and stocked housekeeping carts.
• Emptied wastebaskets to transport trash and waste to proper disposal areas.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Cleaned windows, glass partitions and mirrors with cleaners and sponges.
• Restocked supplies, replacing toiletries, liners and soaps.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Maintained safety protocols through safe handling of equipment and chemicals.
• Stocked, sanitized, cleaned and inspected restrooms.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
• Notified superiors of damaged fixtures, dispensers and furniture or building issues.
• Mixed water and detergents in containers to prepare chemical cleaning solutions.
• Replenished supply of hand soap, paper towels and other consumables.
• Responded to emergency cleaning requests to meet client expectations.

• Welcomed guests and asked open-ended questions to best determine which products would meet needs.
• Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
• Exchanged merchandise for customers and accepted returns.
• Sold and activated phones.
• Added minutes to phones.
• Transferred phone numbers to new phones.
• Department manager over multiple areas, at different times in my partnership with Walmart.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality and conformance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Recruited and trained new employees to meet job requirements.
• Followed safety protocols and company processes and procedures.
• Delegated work to staff, setting priorities and goals.
• Assigned work and monitored performance of project personnel.
• Balanced workloads to meet targets without overtaxing employees.
• Proposed or approved modifications to project plans.
• Enforced safety rules and other policies to protect employees and minimize company liability.

I also worked as a Cap 1 and Cap 2 member, Team lead and Support Manager.

• Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
• Read and followed company, customer and safety rules, policies and procedures.
• Collected trash from floors within hallways, bathrooms and work areas.
• Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
• Sanitized frequented areas and equipment using approved supplies.
• Transported trash and hazardous waste to appropriate disposal area.
• Emptied wastebaskets to transport trash and waste to proper disposal areas.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Replenished supply of hand soap, paper towels and other consumables.

• Greeted customers to determine wants or needs.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Facilitated positive guest experiences by promptly locating desired items for customers.
• Answered store and merchandise questions and led customers to wanted items.
• Followed company standards for merchandise presentation and planograms of best apparel and displays.
• Recovered clothing items from fitting rooms and returned to specified department areas.
• Recommended merchandise to customers based on needs and preferences.

I also worked many other positions while working at Kmart including; shoes, Jewelry, softlines,domestics, cashier, and service desk.