Jodie Christensen

Processed carrier payments accurately and on schedule. Resolved payment discrepancies by researching billing issues, accessorial charges and invoice errors. Provided timely payment status updates to carriers and internal departments. Monitored and maintained carrier aging reports to ensure accounts remained current and accurate. Assisted with month-end reporting and account reconciliations to support financial accuracy.

Held multiple positions over 12+ years including Customer Service/Logistics Specialist, Rating and Billing Specialist. Progressing through increasing levels of responsibility.

Coordinated and scheduled in-home nurse assessments for patients based on location, care needs and availability. Monitored visit completion, documentation submission and follow-up to ensure accurate reproting.

Contributed to the development and implementation of a new customer service program, improving efficiency and tracking customer service calls and issues. Created and maintained training manuals for customer service representatives. Managed incoming customer calls, addressing questions, resolving order issues and coordinating with the sales representatives to ensure customer satisfaction.