Jodie Crane

• Research and resolve billing discrepancies to enable accurate billing.
• Identifie, research, and resolve billing variances to maintain system accuracy and currency.
• Work with multiple departments to check proper billing information.
• Assist colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepare itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborate with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Maintain detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Reduce errors in financial records by conducting regular audits of billed accounts.
• Contribute to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Enhance customer satisfaction with timely and accurate invoice generation.
• Maximize revenue potential by identifying and resolving under-billed accounts.
• Strengthen client relationships through effective communication regarding billing issues and concerns.

• Manage day-to-day business operations.
• Develope and maintaine strong relationships with clients, resulting in repeat business and referrals.
• Oversee daily operations, ensuring all tasks are completed accurately and efficiently.
• Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
• Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulte with customers to assess needs and propose optimal solutions.
• Establish foundational processes for business operations.
• Achieve financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
• Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
• Streamlined billing process efficiency by implementing updated billing system.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
• Proactively addressed potential billing discrepancies by conducting pre-billing audits.
• Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
• Optimized payment collection times by implementing effective follow-up strategies with clients.
• Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Posted and adjusted payments from Tricare and Medicare companies.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Identified and resolved patient billing and payment issues.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Located errors and promptly refiled rejected claims.

Patient billing, AR, taking payments from patients, answering phones, scanning documents into EHR, used Healthpac, Advanced MD and ebridge. Handled 3 doctors and 3 counselors.

• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.

• Started out as a billing clerk, posting payments and completing the consult process eventually working into billing community services and DDA.
• Also took over billing PCS in October 2018.
• Was asked October 2018 to become the Assistant Director and accepted, taking on the majority of posting payments and learning to run monthly reports.
• April 2020, I became the Lead Biller as most of clinical billing was moved to an outside billing company. Billing directly to Medicaid and government agencies.
• April 2021, moved to Records/Filing Lead as the billing I was doing was move to the corporate office in Coeur d'Alene.
• Filing hard copy paperwork and documents, sending and receiving medical records and scheduling for Psych Evaluations.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Initiated timely response to emails, voicemails, and written correspondence.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
• Supervising about 30 staff
• Maintaining monthly paperwork and quality assurance in the paperwork.
• Finding housing for participant and managing behaviors of 16 participants

• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Designed program implementation and maintenance plan.
• Managing 60+ staff with another supervisor. Maintaining monthly paperwork and the completion by each staff. Scheduling staff of 8 to 17 Supported living homes, plus a transition house.

• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Transported clients to medical and dental appointments to provide support.
• Monitored progress and documented patient health status changes to keep care team updated.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.