JODIE CROSS

• Coordinate with multiple facilities to set up surgeries.
• Verify insurance coverage and obtain all pre-authorizations.
• Quote and collect payment for self-pay and/or cosmetic procedures.
• Explain the separation of combined medical and cosmetic procedures, fees and payments.
• Expertly managed planning, scheduling, and coordination of outpatient and/or inpatient, as well as in-office procedures.
• Book all necessary equipment, assistants and product reps.
• Educate patients about surgeries and provided treatment plan documentation.
• Educate patients on recovery plan and process.
• Manage all photo gallery content on the practice website.
• Help with all other office duties, ie: Clinical M.A., assist with in-office patient testing, scheduling office appointments, collections, billing reviewer.

Provided financial guidance to patients. Convey the value of the Neuragenex/Orthagenex program. Research individual insurance benefits and effectively communicate what an Explanation of Benefits (EOB) is and relate it to a financial statement. Discuss procedures not covered by insurance and explain self-pay quotes. Initiated policy of collecting deposits and remaining balances prior to treatment for insurance non-covered treatments, which drastically reduced the last minute cancellations of treatment appointments as well as reduced the need for collections of non-paid balances. Discussed payment plan options when necessary.

• Schedule surgeries for 6 doctors as well as obtain all insurance authorizations
• Explain surgery to patients so as to have a better understanding, in order to obtain consent for each procedure
• Explain all pre and post operative instructions
• Deliver all needed material (CT, MRI, special instruments) to different facilities in an organized and timely fashion prior to surgery
• Coordinated medical reps to be on hand for surgeries.
• Floated in other areas when help was needed. Clinical (Medical Assisting), front desk reception as well as helping with different in- office cosmetic/plastic surgery procedures.
• Computer software used: AllMeds

• Bess M.D.: Scheduled all daily appointments as well as surgeries, handled all reception duties as well as checking patients in and out, coordinated all specialized testing for patients and obtaining insurance authorization when needed
• Computer software used:

• in charge of all front desk duties including balancing daily patient payments, patient in-take/check out.
• Administrative duties included scheduling meetings for each of the three doctors, payroll preparation and the ordering of all office supplies
• Computer software used: MicroMD

• From past to present included switchboard operator/message center, radiology file room supervisor
• Clinical duties included preparing patients for exams, light MA work included suture/staple removal and assisting physicians with in office procedures
• Front Desk duties were added when I was asked to open and run a satellite office
• Computer software used:
• Versyss