Jodie Goble
Charlotte,OH
Summary
Accomplished Team Leader with a very diversified professional background. Have established successes in the medical, banking, training, education, software installation management, and retail industries. Skilled in leveraging analytical thinking for efficient work planning, prioritization, and client support, resulting in enhanced operational efficiency.
Overview
24
24
years of professional experience
Work History
Team Leader
United Dairy Farmers
06.2023 - 06.2025
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Project Lead
3g Logistics
08.2013 - 07.2021
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Partnered with project team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.
- Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Leveraged project management software to enhance team communication and document sharing.
- Facilitated workshops for stakeholder engagement, ensuring buy-in and support for project initiatives.
- Coordinated with stakeholders to define project scopes, aligning objectives with business goals.
- Implemented technology solutions to automate repetitive tasks, boosting team productivity.
- Monitored project progress, identified risks and took corrective action as needed.
Lockbox Operations Trainer
PNC Bank
02.2001 - 04.2012
- Increased employee retention through the creation of engaging and interactive training sessions, addressing specific skill gaps.
- Enhanced operational efficiency by developing and implementing comprehensive training programs for employees.
- Coached employees on effective communication techniques, leading to improved collaboration between departments.
- Contributed to cost savings through the identification of inefficiencies within current processes and recommending appropriate solutions.
- Collaborated with management to identify areas requiring improvement and developed targeted training solutions accordingly.
- Measured the impact of implemented training initiatives by monitoring key performance indicators, adjusting strategies as needed to ensure desired outcomes were achieved.
- Spearheaded initiatives aimed at reducing human error rates by revising standard operating procedures and incorporating best practices into daily workflows.
- Championed change management efforts during periods of organizational transition, guiding employees through new processes while mitigating potential resistance or confusion.
- Conducted regular audits of training content to ensure relevance and alignment with organizational objectives.
- Designed customized training materials tailored to various learning styles, ensuring effective knowledge transfer across diverse employee groups.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity for each employee.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
Education
Bachelor of Science - Business
DeVry University
Columbus, OH12.2013
Skills
- Teamwork and Collaboration
- Problem-Solving - bank reconcilation
- Attention to Detail
- 10-key and data uploading experience
- People Management
- Work Planning and Prioritization
- Documentation And Reporting
- Complex Problem-Solving
- Analytical Thinking
- Client Support
Timeline
Team Leader
United Dairy Farmers
06.2023 - 06.2025
Project Lead
3g Logistics
08.2013 - 07.2021
Lockbox Operations Trainer
PNC Bank
02.2001 - 04.2012
Bachelor of Science - Business
DeVry University
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