Jodie Graupmann

• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
• Reduced shipping errors by thoroughly checking each item before packaging for shipment.
• Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
• Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
• Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
• Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Followed orders precisely for correct items, sizes and quantities.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Safely and securely loaded items to prevent damage during transport.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Prepared and checked outbound shipments for accuracy.

Also training other people for picking and packing.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Improved team morale by establishing recognition program for exceptional customer service.