Summary
Overview
Work History
Education
Skills
God, Family, Outdoors, crafting
Timeline
Generic
Jodie Hatfield

Jodie Hatfield

Conway,AR

Summary

One of my main functions of a Licensing Coordinator is processing of registration applications. But I also maintain the deposits, inventory, ordering supplies, in-house HR, approval of time, and qualifier changes. These are just the major job descriptions I have under the title of Licensing Coordinator. I have always strive on great customer friendliness and satisfaction at the Arkansas Contractors Licensing Board and everywhere else I have been employed. My Organizational skills and attention to detail help reduce turnaround time and help with processing of online renewals. I have demonstrated reliability in handling sensitive information with licensing and human resources and streamlining office operations, and ensuring compliance. I am a dependable candidate and I am successful at managing multiple tasks with a positive attitude. I have a willingness to take on added responsibilities to meet team goals if needed and as directed.

Overview

25
25
years of professional experience

Work History

Licensing Coordinator

Arkansas Contractors Licensing Board
03.2017 - Current
  • Reduced turnaround time for license approvals by closely collaborating with internal teams and external partners.
  • Facilitated smooth communication between licensors and licensees, fostering strong relationships and promoting mutual understanding.
  • Ensured compliance with industry regulations by meticulously reviewing license applications and documentation.
  • Maintained accurate records of all licensing transactions, streamlining future audits and reference checks.
  • Performed routine data entry or document management.
  • Provided exceptional support to clients throughout the entire licensing process, ensuring satisfaction at each stage.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Created documents with applicant information and verified data against [Type] database information.

Administrative Specialist III

Arkansas Contractors Licensing Board
10.2016 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Specialist II

Arkansas Contractors Licensing Board
09.2012 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Handled incoming and outgoing mail.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Restaurant Manager

SUBWAY®Restaurants
11.2010 - 09.2012
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.

Restaurant Team Member

SUBWAY®Restaurants
08.2006 - 11.2010
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Office Manager

AGE Industries, LTD
09.1999 - 08.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma -

Conway Senior High School
Conway, AR
05.1998

University of Arkansas Community College At Morril
Morrilton

Arkansas State University At Beebe
Beebe, AR

Skills

    License Management

    Customer Service

    Time Management

    Attention to Detail

    Multitasking

    Reliability

    Organizational Skills

    Data Entry

    Task Prioritization

    Public Service

    Office Management

    Bank Deposits

God, Family, Outdoors, crafting

I believe that we have to have a firm foundation in God if we want to make it through any situation in the world we live in today. God is the One I find my strength in on the good days and the bad. I have my family that supports me in every decision in my life. We share a lot of our free time together whether that is having a meal together, camping, fishing, going to a ball game, or just visiting at home for a bit. I love to camp, hike, fish, swim, and hunt. It just makes it that much better when family is involved as well. Crafting is a past time for me as well. If it's painting canvas or making car freshies. Just anything that will keep me busy. 

Timeline

Licensing Coordinator

Arkansas Contractors Licensing Board
03.2017 - Current

Administrative Specialist III

Arkansas Contractors Licensing Board
10.2016 - Current

Administrative Specialist II

Arkansas Contractors Licensing Board
09.2012 - Current

Restaurant Manager

SUBWAY®Restaurants
11.2010 - 09.2012

Restaurant Team Member

SUBWAY®Restaurants
08.2006 - 11.2010

Office Manager

AGE Industries, LTD
09.1999 - 08.2006

High School Diploma -

Conway Senior High School

University of Arkansas Community College At Morril

Arkansas State University At Beebe

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Jodie Hatfield