Jodie Hendrickson
Kalamazoo,Michigan
Summary
Dedicated and driven professional with a strong desire to contribute expertise and skills to improve business outcomes. Thrives in collaborative team environments while excelling independently, utilizing a solid work ethic to adjust seamlessly to various procedures and propel organizational goals forward. Known for being innovative and goal-oriented, with a commitment to continuous improvement and maximizing service quality to meet the evolving needs of the company.
Overview
27
27
years of professional experience
Work History
Paraprofessional Educator
Mattawan Consolidated Schools
09.2023 - Current
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning needs.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Human Resources Manager
Climax Solar
09.2021 - 07.2023
- Prepared reports related to recruitment efforts, retention rates, absences, payroll costs.
- Managed employee benefits programs including health insurance, retirement plans, vacation leave.
- Utilized business acumen and experience to achieve positive environment of engaged employees.
Assistant Front Office Manager
Specialty Eye Institute
12.2020 - 09.2021
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
- Performed data entry duties accurately and quickly to update patient charts.
- Trained and supervised new staff, providing orientation and training for new practices and procedures.
- Used computer and job-related software to compile and record medical charts, reports and correspondence.
- Prepared correspondence and assisted physicians and medical scientists with preparation of reports, speeches, articles and conference proceedings.
- Answered telephones and directed calls to appropriate staff.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
Office Manager
T & S Travel and Leisure
02.2017 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Assistant Store Manager of Operations
Pier One Imports
06.1998 - 02.2017
- Entered customer transaction information into company databases.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Forecasted sales numbers to gauge product and campaign success.
- Stayed current on customer trends and requirements.
- Monitored competitor trends and market shifts to maintain company relevance.
- Trained new employees on company policies and strong sales techniques.
- Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
- Responded promptly to customer queries to increase overall satisfaction.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Education
Associate Of Applied Science - Human Development
University of Phoenix
Tempe, AZ03.2018
Associate Of Applied Arts - Business Administration
University Of Phoenix
Phoenix, AZ02.2017
Skills
- Benefits Programs
- Compensation and Benefits
- Labor Negotiations
- Staff Compensation
- File and Records Management
- Payroll Coordination
- Employee Support
- Talent Management
- New Employee Orientation
- Recruitment Oversight
- Training and Development
- Employee Morale Management
- Job Matching
- Training Needs Analysis
- Employee Appraisals
- Grievance Resolution
- Mentoring
- Classroom management
- Teacher collaboration
- Classroom organization
Timeline
Paraprofessional Educator
Mattawan Consolidated Schools
09.2023 - Current
Human Resources Manager
Climax Solar
09.2021 - 07.2023
Assistant Front Office Manager
Specialty Eye Institute
12.2020 - 09.2021
Office Manager
T & S Travel and Leisure
02.2017 - 12.2019
Assistant Store Manager of Operations
Pier One Imports
06.1998 - 02.2017
Associate Of Applied Science - Human Development
University of Phoenix
Associate Of Applied Arts - Business Administration
University Of Phoenix
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