Jodie Hoskins
Avon Park,FL
Summary
Proficient Deposit Operations Specialist offering excellent customer service skills and deposit handling experience. Ensures compliance of bank's regulations. Extensive experience in performing bank transactions, stopping fraudulent activity and handling disputes. Whom is a Punctual individual who is well versed in communication, displays strong sense of leadership, strives to evolve personally and professionally in every opportunity.
Overview
12
12
years of professional experience
Work History
Deposit Operations Specialist II
SouthState Bank
05.2019 - Current
- Team Member of the Virtual Review Team
- Job Title on the team is a Specialist II Meaning I am crossed trained for every task on the team along with helping other teams in Deposit Services when someone needs help or a task needs covered.
- Review a multitude of reports such as Charge backs, and Automated hold reports - to determine if there is any bank risk due to fraudulent activity
- Reviewed All of Southstate's online and ATM fraudulent deposits and restricted accounts and communicated with branches to ensure no loss was endured for the bank
- Use time efficiently, such as learn new tasks/help where needed.
- Earned reputation for good attendance and hard work.
- Known for learning and retaining information and new tasks very quickly.
- Handled all delegated tasks, including Balancing ATM's, Reviewing ATM transactions, working Non-Post Ques, reviewing Mail, Working Mobile Deposits, Reviewing Cashier Checks, Working Oasis, Handling ACH Disputes/Stop Payments, Placing holds on items when needed, and dealing with disputes/Service now tickets in a timely manner.
- Served as backup to a multitude of other deposit operations specialists.
- Provided exemplary service to Branches and Customers by utilizing such skills as proper knowledge and communication.
- Handled returned mail and processed foreign items.
- Balance all Image Enabled ATM's for SouthState Bank
- Assists in ATM service maintenance requests and disputes.
- Handled any charge backs and refunds
- Review and Stop any fraudulent check activity
- Using my previous banking knowledge I am able to Have a clear understanding of reviewing Items and spotting Red Flags to authenticate customer transactions when dealing with bills, checks, any form of currency, etc.
- Alleviated issues quickly by getting in touch with branches and explaining steps for successful resolution.
- Maintained customer data confidentiality while inputting information into systems using, Excel, Adobe, Navigator, Source Capture,Horizon, Federal Reserve, Image Centre, Oasis, FIS Document Management, FXD, and many more.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Adhered to all regulatory requirements and maintained confidentiality of customers.
- Kept up to date with Policies and procedures.
- Documented, reported, and followed up on discrepancies.
Lead Teller
Wells Fargo
12.2016 - 05.2019
- Creating weekly schedules for 8-10 employees.
- Ordering Supplies and Currency for Branch.
- Auditing Teller Drawers.
- Assisting with customer compliments and complaints.
- Reviewing and approving Wires
- Delegating teller line and breaks.
- Training new team members
- Helping minimize risk and loss exposure.
- Greeting customers as they enter the branch and determining their banking needs.
- Handling all customer relationship a gracious manner according to company policies.
- Understanding of OIB, SVT, and other system accesses.
- Thoroughly understanding and implementing all available resources, including OIB, along with SVT signals.
- Playing close attention when providing overrides for tellers or CSR's.
- Reviewing and memorizing bank safety precautions and protocols in case of emergency.
- Understanding the Customer comes first.
- Use time efficiently when not assisting customers, such as doing controls and quarterly tasks in a timely manner.
- Accurately and efficiently process and record daily transactions.
Lifeguard
Aquitica
07.2016 - 05.2017
- Ensuring the safety of all park patrons.
- Helping with closing procedures such as cleaning the beach and replacing life jackets
- Knowledge of CPR and First Aid.
- Enforcing park rules and regulations.
- Helping with daily scheduling.
- Ensuring all lifeguard stands are occupied.
- Daily testing of park equipment to ensure safety.
- Monthly physical testing, and knowledge audits.
- Displaying leadership qualities.
Customer Service Cashier
Publix Super Markets
01.2014 - 06.2016
- Assisted customers with food selections, inquires and other requests.
- Welcomed Customers and help locate items.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Alerted customers to upcoming sales, events, and promotions.
- Handled all customer relations in a gracious manner according to company policies.
- Verified all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with Respect.
Team Lead
Dominos Pizza Inc.
06.2012 - 01.2015
- Ordered needed supplies for store operation.
- Operated point of sale computer for transactions.
- Answer and direct calls for customers.
- Prepare schedules for designated shifts.
- Trained new sales associates.
- Ensured a safe and positive work environment.
- Welcomed and greeted customers as they entered.
- Used time efficiently when not serving customers including folding boxes, cleaning,etc.
- Communicated clear expectation and goals to each team member.
Education
High School Diploma -
Ridge Community High School
Davenport, FL05.2013
Skills
- Computer Literate
- Natural Leadership Qualities
- Hard worker who ensures customer satisfaction
- Reliable and professional individual
- Timely and organized in all aspects
- Takes well to professional criticism
- Quick learner
- Active Listener
- Thrives both collaboratively within teams and autonomously
- Passion for learning and improving personally and professionally
Timeline
Deposit Operations Specialist II
SouthState Bank
05.2019 - Current
Lead Teller
Wells Fargo
12.2016 - 05.2019
Lifeguard
Aquitica
07.2016 - 05.2017
Customer Service Cashier
Publix Super Markets
01.2014 - 06.2016
Team Lead
Dominos Pizza Inc.
06.2012 - 01.2015
High School Diploma -
Ridge Community High School