Jodie Johnston

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Accounts receivable, accounts payable, dispatching field technicians to customers, keeping inventory of office supplies and placing orders, pulling multiple permits for specific jobs
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Caregiver

• Assisted residents with activities of daily living, medication distribution, assisted residents to activities, assisted Activity Director with activities for residents

Receptionist

• Answering incoming phone calls, greeted potential residents and families, assisted Activity Director with newsletters and calendars monthly for residents

Business Office Manager

• Answering incoming phone calls, scheduled appointments for potential residents, receiving/ recording monthly payments, maintained resident files with appropriate documentation, kept record of petty cash, kept record of resident funds
• Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
• Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
• Resolved financial discrepancies and customer billing issues with timely attention.

• Scheduling appointments for a face-paced Psychiatric office, answering and fielding calls to appropriate personnel, registering and checking in patients, collecting payment for office visits