Jodie Kelley
Summary
Hello, my name is Jodie. I am a very hard worker and I have several various skills. Helping and supporting people is very important to me. I'm a great listener and communicate well with others. I am positive, easy going, honest, dependable and I have the drive to reach organizational goals.
I believe my experience in sales and telecommunication make me an excellent candidate for this position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wendy's Crew Member
Wendy's
07.2022 - Current
- Cashier - Take orders on the headset and in person
- Handle cash and give back correct change to the customer
- Suggest new items on our menu and our latest deals
- Scan coupons that are linked to our Wendy's app for the customers discount
- Stock toiletries and make sure all dining room and restroom trashes are empty
- Wipe tables down and make sure they are clean and ready for the customers to use
- Occasional vacuuming and mopping when needed on the floors.
- Food Coordinator - Bag the items needed for each order
- Organizing the food making sure chili is not stacked, hamburgers are not being squished and fries are being bagged last to ensure quality and freshness.
- Fry station - Drop fries and nuggets into the fryer
- Keeping enough product down to make sure there isn't a shortage on output
- Set timers on all fresh product
- When timers have a few minutes left, I put more product down and toss the old product when the timer goes off
- Cleaning and wiping down my station
- Sifting fries and other foods out of the oil and filtering the fryer at least once every half hour.
- Sandwich station - Build sandwiches for each order on screen
- Keep my station stocked and clean.
- Grill operator - Lay down fresh meat when needed
- Cooking meat using a three stage process
- Salting after cooked and serving to the sandwich station when needed.
- Dishwasher operator - I pre rinse, wash, rinse, and sanitize the dishes and then store them when they are dry
- I make sure the water is clean
- If water gets too dirty I drain and refill the sinks with the proper liquid solution required for each sink.
- Very experienced in Customer Service, customer complaints and helping defuse unhappy customers.
Unemployed
N/A
01.2019 - 01.2022
- Improved myself and strived to meet my personal goals.
Sales Representative
TMS Call Center
01.2018 - 01.2019
- Placed customer orders for catalogs
- Followed the script for each account
- Data entry
- Inbound calls
- Outbound calls
- Provided callers with information about products and pricing
- Kept callers interested in the sale
- Rebuttled if necessary
- Upsell
- Transferred callers to customer service department
- Representative for a main account "Insureon."
- Recorded requests from callers that needed to make a change in their insurance coverage
- Taking notes on steps I took to help them on the call
- Transferred callers to their insurance agent if needed
Housekeeping
Holiday Inn Express and Suites
01.2017 - 01.2017
- Entered the recently vacant rooms and took down the bed sheets, pillow cases, etc. and placed them in the dirty clothes hamper on my cart
- Placed the contaminated bedding in a red toxic waste bag
- Wiped down all surfaces of the counter tops from top to bottom with a disinfectant cleaning solution
- Vacuumed the carpet and used a sticky roller to remove any hair or debris off of the laminated flooring.
- Neatly make the bed with new fresh sheets and pillowcases, restock complimentary items and spray air freshener
- Preformed these tasks under 30 minutes per room
Education
No Degree - Culinary Arts
Umpqua Community College
Roseburg, ORNo Degree -
South Umpqua High School
Tri City, ORGED -
Riddle Charter School
Riddle, OR09.2010
Skills
- Culinary experience (2 years)
- Sales (3 years)
- Cash register (2 years)
- Customer service (3 years)
- Telecommunication (1 year)
- Telemarketing (1 year)
- Inside sales (1 year)
- Writing (5 years)
- Typing (2 years)
- Teamwork and Collaboration
- Interactive communication skills
Certification
Food Handler Certification
Timeline
Wendy's Crew Member
Wendy's
07.2022 - Current
Unemployed
N/A
01.2019 - 01.2022
Sales Representative
TMS Call Center
01.2018 - 01.2019
Housekeeping
Holiday Inn Express and Suites
01.2017 - 01.2017
No Degree - Culinary Arts
Umpqua Community College
No Degree -
South Umpqua High School
GED -
Riddle Charter School