Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Lovett

Panama City

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Waffle House. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Adept at multitasking in high-volume environments while maintaining cleanliness and safety standards, ensuring a positive dining experience for all patrons.

Overview

18
18
years of professional experience

Work History

Server

Waffle House
07.2013 - 08.2025
  • Provided exceptional customer service by accurately taking orders and ensuring timely delivery of food and beverages.
  • Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
  • Assisted in training new staff on menu items and service protocols, fostering team collaboration.
  • Handled cash transactions efficiently, ensuring accurate processing of payments and balancing registers.
  • Collaborated with kitchen staff to ensure prompt food preparation and adherence to quality standards.
  • Managed multiple tables simultaneously, demonstrating strong multitasking abilities in a fast-paced environment.
  • Resolved customer complaints professionally, enhancing satisfaction through effective communication skills.
  • Adhered to health and safety regulations, promoting a safe dining experience for guests and staff alike.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Head Housekeeper

A Womans Touch
05.2009 - 08.2025
  • Supervised daily housekeeping operations to ensure high standards of cleanliness and organization.
  • Trained and mentored housekeeping staff on effective cleaning techniques and safety protocols.
  • Implemented inventory management systems for cleaning supplies, optimizing usage and reducing waste.
  • Developed schedules to coordinate team activities, ensuring efficient workflow and timely task completion.
  • Evaluated staff performance regularly, providing feedback and support for professional development opportunities.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.

Warehouse Lead

Express Employment
01.2008 - 11.2014
  • Provided exceptional customer service by accurately taking orders and ensuring timely delivery of food and beverages.
  • Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
  • Assisted in training new staff on menu items and service protocols, fostering team collaboration.
  • Handled cash transactions efficiently, ensuring accurate processing of payments and balancing registers.
  • Collaborated with kitchen staff to ensure prompt food preparation and adherence to quality standards.
  • Managed multiple tables simultaneously, demonstrating strong multitasking abilities in a fast-paced environment.
  • Resolved customer complaints professionally, enhancing satisfaction through effective communication skills.
  • Adhered to health and safety regulations, promoting a safe dining experience for guests and staff alike.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

JBs Pour House
01.2022 - 11.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Hooters Girl

Hooters Inc.
01.2013 - 11.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Wilson Central
Lebanon

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Order delivery practices
  • Bill computation
  • Food inspection
  • Food spoilage prevention
  • Multitasking and organization
  • Food safety
  • Positive and professional
  • Positive guest interactions
  • Check payment processing
  • Team member support
  • Effective customer upselling
  • Take-out service
  • Point of sale (POS) system operations
  • Menu item recommendation
  • Calm demeanor
  • Server training
  • Price memorization
  • Table resetting
  • POS operation
  • Liquor, wine, and food service
  • Dining customer service
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Server

JBs Pour House
01.2022 - 11.2024

Server

Waffle House
07.2013 - 08.2025

Hooters Girl

Hooters Inc.
01.2013 - 11.2018

Head Housekeeper

A Womans Touch
05.2009 - 08.2025

Warehouse Lead

Express Employment
01.2008 - 11.2014

Wilson Central

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Jodie Lovett