Jodie Loy
Belews Creek,NC
Summary
Adept at optimizing delivery logistics and enhancing team efficiency, I excelled as a Receiving Supervisor and Claims Analyst at Rheem Replacement Parts Division. Leveraging strong analytical skills and effective communication, I significantly improved receiving procedures and fostered robust distributor relationships. My expertise in KRONOS and commitment to warehouse safety underscore my ability to drive operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receiving Supervisor and Claims Analyst
Rheem Replacement Parts Division
Randleman, NC
10.2018 - Current
- Oversee daily tasks for a group of 20 employees.
- Reviewed KRONOS payroll entries for accuracy and compliance.
- Conducted interviews with potential candidates.
- Delivered comprehensive training to onboard new hires effectively.
- Facilitated regular reviews aligned with organizational timeline objectives.
- Provided training and guidance to new team members on proper procedures related to receiving activities.
- Managed scheduling processes to optimize delivery logistics.
- Analyzed challenges encountered during deliveries.
- Analyzed claim data to determine coverage eligibility.
- Maintained strong partnerships with distributors by addressing their needs effectively.
- Submitted damage and shortage documentation to freight companies.
- Supervised execution of workplace safety standards.
Appointment Scheduler
Digestive Health Specialists, P.A.
Winston-Salem, NC
07.2015 - 09.2018
- Managed incoming calls efficiently in a busy medical office.
- Managed scheduling of patient office visits.
- Partnered with nurses in handling immediate and time-sensitive situations.
- Confirmed eligibility and coverage details.
Membership Officer and Fraud Analyst
Truliant Federal Credit Union
Winston-Salem, NC
06.2012 - 07.2015
- Processed new member applications and maintained accurate records of all memberships.
- Provided customer service support to address questions or concerns from members regarding their accounts or benefits.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Documented investigative findings in reports.
- Made recommendations for closing accounts and performed associated follow-up.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Served as primary contact for fraud claim inquiries.
Education
Emergency Medical Technician - Emergency Technician
Rowan Community College
Salisbury, NC09-2000
Skills
- Computer skills
- Pallet jack use
- Delivery scheduling logistics
- Freight claims processing
- Shipping and receiving tracking
- Teamwork and cooperation
- Warehouse safety
- Verbal and written communication
- Customer RMA management
- Microsoft Office Suite
- Time management
- Safety and compliance
- Punctual and reliable
- High Jump/KORBER
- ORACLE
- KRONOS
Affiliations
- working in my yard and playing with my chickens
Accomplishments
- As the Receiving Supervisor I increased the amount of deliveries by 100%
- Created a database to schedule appointments for carriers requesting appointments
- Created a database for receiving errors to be logged
- Participated in the launch of a new system (ORACLE).
- While working as a Claims Analyst I created a process for filing claims with the carriers. As a result of filing the claims I was able to collect over $500,000 the first year in filing claims.
- I streamlined a process for filing claims by using a portal which made the process 75% automated.
Certification
- CPR certified
- AED Certified
- Electric pallet jack certified
References
References available upon request.
Timeline
Receiving Supervisor and Claims Analyst
Rheem Replacement Parts Division
10.2018 - Current
Appointment Scheduler
Digestive Health Specialists, P.A.
07.2015 - 09.2018
Membership Officer and Fraud Analyst
Truliant Federal Credit Union
06.2012 - 07.2015
- CPR certified
- AED Certified
- Electric pallet jack certified
Emergency Medical Technician - Emergency Technician
Rowan Community College
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