Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
JODIE LOYD

JODIE LOYD

Vancouver,WA

Summary

Experienced professional focused on meeting or exceeding objectives Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Fulfillment Associate

Amazon
Portland, OR
11.2022 - Current
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Stocked designated items on shelves, end caps and displays.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Utilities Customer Service Representative

City Of Vancouver
Vancouver, WA
01.2022 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

BILLING LEAD

CHARTER COMMUNICATIONS
11.2010 - 12.2021
  • Primary contact for Billing Team managing over 50 customer calls per day with focus on taking customer escalations
  • Provides expert support related to Charter Services including handling complex customer billing inquiries and payments
  • Handled account payments and provided information regarding outstanding balances.
  • Executed billing tasks and recorded information in company databases.
  • Managed invoicing and payment processing operations.

Education

High School Diploma -

Dallas High School
Dallas, OR
06.1992

Some College (No Degree) -

Western Oregon University
Monmouth, OR

Skills

  • Ability to handle multiple tasks
  • Excellent written and verbal communications skills
  • Strong organization and time management skills
  • Excellent interpersonal skills
  • Proficiency with Pc’s, Microsoft Windows
  • Issue and Complaint Resolution
  • Advanced knowledge/experience of Internet/Phone Operations
  • Telecommunication call centers
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Upbeat and Positive Personality

Additional Information

  • 2018 Annual Gold Award Winner, 2018-2019 Silver Award Winner, 2015-2020 Monthly Recognition Award Winner
  • 2018-2019 Volunteer of the Year for Community Involvement including work with Habit for Humanity and The Share House of Vancouver

Timeline

Fulfillment Associate

Amazon
11.2022 - Current

Utilities Customer Service Representative

City Of Vancouver
01.2022 - 05.2022

BILLING LEAD

CHARTER COMMUNICATIONS
11.2010 - 12.2021

High School Diploma -

Dallas High School

Some College (No Degree) -

Western Oregon University
JODIE LOYD