Jodie Malito
Englewood,CO
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager on Duty
Stroh Ranch Liquors
04.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Teacher's Assistant
DCSD
08.2013 - 01.2023
- Enforced rules related to respect and personal responsibility in classroom.
- Collaborated with teachers to adapt lesson plans to changing student interests.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Completed daily reports on attendance and disciplinary performance.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
Bartender/Assistant Kitchen Manager
Parker Pour House
05.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Managing Bartender
Celtic House Pub
03.2020 - 09.2021
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Mentored junior staff members, fostering a positive work environment and promoting professional growth.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
Catering Events Lead Bartender
Celtic House Pub
05.2014 - 10.2015
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Managing Bartender
Ganzo's Mexican Cantina
04.2011 - 08.2013
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Mentored junior staff members, fostering a positive work environment and promoting professional growth.
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Secretary
Davenport Community School District
08.2000 - 08.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Screened visitors and issued badges to maintain safety and security.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Arts, Elementary Education -
Community College of Aurora
Aurora, Colorado05.2019
Associate of Arts -
Arapahoe Community College
Littleton, CO05.2019
High School / GED -
Scott Comm. Career Assistance Center
Davenport, IA12.2004
Skills
- Organizational skills
- Staff training and development
- Cross-functional collaboration
- Change management
- Adaptability and flexibility
- Industry awareness
- Problem-solving abilities
- Policy enforcement
- Customer Service
- Human Resources Management
Certification
TIPS Certification
Timeline
Manager on Duty
Stroh Ranch Liquors
04.2022 - Current
Bartender/Assistant Kitchen Manager
Parker Pour House
05.2021 - 05.2022
Managing Bartender
Celtic House Pub
03.2020 - 09.2021
Catering Events Lead Bartender
Celtic House Pub
05.2014 - 10.2015
Lead Teacher's Assistant
DCSD
08.2013 - 01.2023
Managing Bartender
Ganzo's Mexican Cantina
04.2011 - 08.2013
Secretary
Davenport Community School District
08.2000 - 08.2013
Associate of Arts, Elementary Education -
Community College of Aurora
Associate of Arts -
Arapahoe Community College
High School / GED -
Scott Comm. Career Assistance Center
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