Jodie McCroskey
Kearny,AZ
Summary
Articulate, energetic and reliable worker. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing and positive demeanor.
Overview
22
22
years of professional experience
Work History
Director of Food and Nutrition Services
Ray Unified School District
07.2021 - Current
- Streamlined operations to increase efficiency, resulting in timely meal service and improved guest experience.
- Collaborated with healthcare professionals to design nutritious menus that catered to diverse dietary needs.
- Coordinated special events and banquets seamlessly, ensuring guest satisfaction and repeat business.
- Implemented health and safety guidelines consistently, maintaining an exemplary sanitation record.
- Oversaw inventory management processes, reducing spoilage rates while maintaining adequate stock levels for daily operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service/Mail Clerk
United States Postal Service, USPS
02.2019 - 08.2020
- Handled all ingoing and out going mail and packages.
- Responsible for meeting several strict deadlines throughout the day while also handling the counter and keeping a balanced cash drawer.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Processed payments and returns with accuracy and efficiency.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Responsible for balancing deposit at of day for entire office.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Explained charges, fees, terms of sales and service agreements to over 50 customers daily.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Generated management reports every day for use in key decision making.
CNA/Telemetry Monitor Technician
CVRMC
06.2011 - 12.2012
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
- Maintained patient stability by checking vital signs and weight.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Documented all care actions by completing records and logs in medical software system.
- Provided total hygiene care to a number of patients per shift by assisting with skincare, bathing and toileting.
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Bookkeeper/Administrative Assistant
Von's Cabinets
07.2008 - 07.2009
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Performed research to collect and record industry data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Assistant Editor
Sports Zone
11.2007 - 07.2008
- Provided concise and constructive editorial feedback to writers.
- Chose and prepared photos for use with feature pieces.
- Handled internal staff correspondence through emails and scheduling.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Guided and motivated staff to achieve demanding targets under tight deadlines.
- Responsible for accounts payable and receivable.
Administrative Assistant
Hatch Motor Company
09.2007 - 11.2007
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Command and Control/Emergency Action Controller
USAF
06.2003 - 06.2007
- Communicated C2 instructions for launch, execution, diversion, recall, evacuation, recovery, recycle and reconstitution of forces.
- Operated and monitored voice, data and alert systems.
- Established procedures for operational reports and defense readiness reporting systems.
- Promoted safe fire support operations and airfield ground support coordination through effective team management skills.
- Notified pilots with updated advisories regarding weather conditions and air traffic control measures.
- Checked status of airfields and relayed updated information to incoming aircraft to avoid hazards.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Updated and rewrote training plan for entire unit.
Education
High School Diploma -
Ray Jr/Sr High School
Kearny, AZSkills
- Customer Account Management
- Creative Problem Solving
- Multitasking and Prioritization
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Order and Refund Processing
- Efficient and Detail-Oriented
- Computer Proficiency
- Team-Oriented and Cooperative
- Document and Records Management
- Administrative and Office Support
- Inventory Management
- Time Management
- Excellent Attention to Detail
Timeline
Director of Food and Nutrition Services
Ray Unified School District
07.2021 - Current
Customer Service/Mail Clerk
United States Postal Service, USPS
02.2019 - 08.2020
CNA/Telemetry Monitor Technician
CVRMC
06.2011 - 12.2012
Bookkeeper/Administrative Assistant
Von's Cabinets
07.2008 - 07.2009
Assistant Editor
Sports Zone
11.2007 - 07.2008
Administrative Assistant
Hatch Motor Company
09.2007 - 11.2007
Command and Control/Emergency Action Controller
USAF
06.2003 - 06.2007
High School Diploma -
Ray Jr/Sr High School
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