Jodie Moss
Mansfield,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Medical Assistant position. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Non Certified Radiology Tech - NCT
Privia Health/ Texas Healthcare
2023.07 - 2023.10
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Performs Xrays
Medical Assistant
Privia Health/ Texas Healthcare
2016.10 - 2023.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
Office Manager
Privia Health/ Texas Healthcare
2016.10 - 2023.10
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 8-20 employees with various personalities and from different cultures for large Five-physician practice.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Amount].
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for 20 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Negotiated and executed contracts on behalf of department.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created reports, presentations and other materials for executive staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Medical Assistant
Methodist Health Systems / Mansfield Medical Group
Mansfield , TX
2008.08 - 2016.10
- Self-motivated, with a strong sense of personal responsibility.
- Rooming and discharging patients- check vitals, go over and update social, medical and surgical histories.
- Reviewing and notifying patients of lab and Radiology results
- Perform EKG's , PFT's, Mini Cog's, DPN's and injections
- Review and update medication and drug allergies
- Prior Authorizations and Referrals through insurance
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Medical Assistant
Medical Clinics of North Texas
Arlington , TX
2000.07 - 2008.10
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Education
NCT - Non Certified Technician
X-Ray Academy
Arlington, Texas 05.2023
Certified Medical Assistant - Medical Assisting
Education America
Arlington, TX 09.1999
High School Diploma -
Mansfield High School
Mansfield, TX05.1993
Skills
- Multitasking
- Active Listening
- Decision-Making
- Microsoft Office
- Supervision and Leadership
- Customer Service
- Microsoft Word
- Self-Directed
- Good Telephone Etiquette
- Interpersonal Communication
- Conflict Resolution
- Calm Under Pressure
- Organizational Skills
Certification
CPR- First Aid
Timeline
Non Certified Radiology Tech - NCT
Privia Health/ Texas Healthcare
2023.07 - 2023.10
Medical Assistant
Privia Health/ Texas Healthcare
2016.10 - 2023.10
Office Manager
Privia Health/ Texas Healthcare
2016.10 - 2023.10
Medical Assistant
Methodist Health Systems / Mansfield Medical Group
2008.08 - 2016.10
Medical Assistant
Medical Clinics of North Texas
2000.07 - 2008.10
NCT - Non Certified Technician
X-Ray Academy
Certified Medical Assistant - Medical Assisting
Education America
High School Diploma -
Mansfield High School
CPR- First Aid
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