Jodie Moss
Benton,PA
Summary
Strategic IT Director with over 20 years of technology management experience, focusing on team mentorship and high-quality client service delivery. Demonstrated success in strategic planning and operational enhancements, resulting in increased productivity and efficiency. Exceptional communication and problem-solving abilities contribute to improved team performance and successful execution of business strategies.
Overview
33
33
years of professional experience
Work History
Director of Capacity Management
Fidelity National Information Systems
07.2023 - Current
- Directed international team to improve site for virtual and physical device capacity, achieving 30% enhancement in efficiency.
- Oversaw operational budgets for server infrastructure, ensuring efficient allocation for BAU growth and End of Life refreshes.
- Collaborated with the Architecture team to forecast and plan next-generation infrastructure.
- Coordinated efforts to ensure seamless integration during infrastructure and software upgrades.
- Partnered with sales and business teams to align strategies, boosting client engagement.
- Produced presentations and documentation for audits concerning PCI and federal regulations.
- Handled vendor relations to ensure effective capacity tooling.
- Analyzed capacity requirements and proposed strategic improvements.
- Streamlined escalation procedures to enhance incident response efficiency.
- Presented company's capacity management methodology to external clients.
- Oversaw pattern deviations, creating governance documentation.
- Engaged with teams to find and implement remediation strategies for applications facing end-of-life.
- Created initiative for early disk issue resolution with business lines.
- Performed yearly evaluations to identify and address disaster recovery risks.
- Enhanced team efficiency by meeting OKRs and deliverables within budget.
- Partnered with executives to define long-term company objectives.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Partnered with staff to create professional development plans to support personal and business growth.
- Prepared presentations for board meetings summarizing key developments within the company.
- Implemented system to oversee life cycle management.
Manager of Capacity Management
Fidelity National Information Systems
12.2021 - 07.2023
- Led capacity planning team overseeing network, virtual infrastructure, and storage.
- Oversaw technical activities and coordinated project workflows to align with strategic objectives.
- Provided insights to executive staff about overall capacity across organization.
- Formulated strategic goals, policies, and procedures for the team.
- Organized yearly workshops to strengthen organizational capacity.
- Designed strategic dashboards to enhance capacity management with PowerBI.
- Managed interactions with vendor partners.
- Oversaw implementation of Dell training initiatives for staff.
- Mentored junior managers on leadership best practices.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Capacity Management Senior
Fidelity National Information Systems
07.2020 - 12.2021
- Enhanced application performance by 15% through diligent monitoring of virtual server performance and effective capacity management.
- Employed forecasting methods to predict application server growth.
- Evaluated virtual server logs to assess resource expansion needs effectively.
- Provided consultation to business sectors on strategies for enhancing growth.
- Performed disaster recovery assessments to ensure audit compliance.
- Carried out audits for Government, Client, and Internal resources employing robust audit management skills.
- Analyzed customer information to forecast and interpret system demands.
- Created policies and procedures to optimize team operations and deliverable tracking.
- Developed and implemented self-service reporting using PowerBI and MS SQL tools.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Capacity Management Specialist
Fidelity National Information Systems
12.2013 - 07.2020
- Utilized Capacity Management techniques to assess virtual server performance.
- Projected server needs to accommodate anticipated growth.
- Reviewed server data to identify necessary resource enhancements.
- Partnered with teams to enhance growth strategies.
- Performed evaluations of Disaster Recovery processes for audits.
- Developed training materials to support staff onboarding and knowledge retention.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Developed detailed reports on operational performance metrics and presented results to senior management team.
Manager of Software Licensing
Fidelity National Information Systems
01.2010 - 12.2013
- Directed asset management team.
- Recommended operational and financial adjustments to Executive Management, resulting in a 15% cost reduction.
- Generated real-time insights through internal computer applications for informed management decisions.
- Verified adherence to licensing agreements by conducting vendor audits.
- Utilized project management expertise to streamline licensing assessments and planning processes.
- Leveraged negotiation skills to engage with department heads, managers, supervisors, vendors, and others to foster cooperation and address licensing challenges.
Wintel Team Lead
Ceridian Corporation
01.2005 - 01.2010
- Managed group of 15 Wintel and 12 Database administrators for Ceridian Corporation.
- Conducted installations of security and application software.
- Upgraded applications with new software to improve performance.
- Resolved application issues for user groups.
- Developed operational procedures to improve workflow efficiency.
- Mentored junior staff in best practices and professional development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Lotus Notes Administrator
Ceridian Corporation
11.2003 - 01.2005
- Optimized Lotus Notes infrastructure, resulting in a 30% improvement in system uptime.
- Ensured accurate and timely payroll processing through effective system management.
- Collaborated with application developers to upgrade functionality and performance.
Lotus Notes Administrator and Developer
Kawneer an Alcoa Corporation company
06.1992 - 11.2003
- Utilized problem-solving skills to manage and improve email system performance.
- Oversaw Lotus Notes infrastructure and user accounts, maintaining system reliability.
- Managed marketing data warehouse using MS SQL to optimize data storage processes.
- Ensured software packages, such as Salesforce and Marketing applications, were consistently updated and maintained.
- Leveraged MS SQL database expertise to analyze and review programs and diagrams.
Education
Information Technical Applications and Development
01.1987
Skills
- MS Office suite
- Broadcom CA Spectrum
- MS SQL
- ServiceNow
- Dell Systems
- SharePoint
- Dell vFlex storage management
- Densify
- Prometheus
- Workday
- Red Hat OpenShift
- Resource capacity management
- Team Management
- Infrastructure Planning
- Project Management
- Budgeting
- Disaster Recovery
- OKRs
- Forecasting
- Audit Management
- Deliverable Management
- Strategic planning
- Employee development
- Staff management
- Performance management
- Issues resolution
- Risk management
Leadership Experience
2024, FIS Leadership Participant, Nominated and attended the 2024 FIS Leadership conference in Jacksonville Florida.
References
References available upon request.
Timeline
Director of Capacity Management - Fidelity National Information Systems
07.2023 - Current
Manager of Capacity Management - Fidelity National Information Systems
12.2021 - 07.2023
Capacity Management Senior - Fidelity National Information Systems
07.2020 - 12.2021
Capacity Management Specialist - Fidelity National Information Systems
12.2013 - 07.2020
Manager of Software Licensing - Fidelity National Information Systems
01.2010 - 12.2013
Wintel Team Lead - Ceridian Corporation
01.2005 - 01.2010
Lotus Notes Administrator - Ceridian Corporation
11.2003 - 01.2005
Lotus Notes Administrator and Developer - Kawneer an Alcoa Corporation company
06.1992 - 11.2003
West Side Technical School - , Information Technical Applications and Development
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