Jodie Northrup
Tulsa
Summary
Accomplished receptionist with 4 years of experience in customer service and administrative support within diverse environments. Proven ability to manage high volumes of calls, schedule appointments, and maintain organized front desk operations. Skilled in handling sensitive information with discretion and providing exceptional service to clients and employees. Certified Medical Administrative Assistant, dedicated to enhancing organizational efficiency and fostering positive first impressions. Willing to relocate: Anywhere
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
Saint Francis Hospital South
08.2025 - Current
- Performed venipunctures and capillary draws with precision to ensure accurate sample collection.
- Maintained strict adherence to safety protocols and hygiene standards during blood collection procedures.
- Trained and mentored new staff on phlebotomy techniques and best practices for patient care.
- Implemented quality control measures to enhance accuracy of laboratory results and patient satisfaction.
Receptionist
Tulsa County Courthouse
03.2024 - 03.2025
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
Phlebotomist
Bio Life
01.2024 - 06.2024
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
- Participated in continuing education programs and workshops to stay updated on industry trends and best practices
Customer Service Representative
Johnston Industrial
02.2023 - 10.2023
- Responsible for answering phone calls, responding to emails updating data and following up with vendors on ESD and updates on product inquires.
HR Assistant
NSP Quality Meats
05.2020 - 01.2023
- Answering questions emails and handling phone calls Maintaining Employee Records(soft and hard copies) Updating HR databases (e.g. new hires, separations, vacation and sick leaves) Assisting in payroll preparation by providing Relevant data such as absence bonus and leave.
- Assisting with recruiting and orientations, meetings and hiring events.
Lead
Walgreens
04.2018 - 05.2020
- Managing over a team, handling customers insuring they have a good shopping experience. Answering phone calls emails stocking product and managing 3 drawers as well as insuring to balance the safe.
Education
CMAA -
Wings Academy
Broken Arrow, OK06.2019
Diploma - undefined
Penn Foster
Scranton, PA05.2018
Skills
- On boarding
- Project Management
- Decision-Making
- Communication
- Microsoft Word
- Recruiting
- Problem solving
- Management
- Time Management
- Powerpoint
- Excel
- Conflict Resolution
- Organization
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Syringe method
- Quality control guidelines
- Sample storage
- Skin puncture
- Adaptable approach
Certification
Certified Medical Administrative Assistant
Timeline
Phlebotomist
Saint Francis Hospital South
08.2025 - Current
Receptionist
Tulsa County Courthouse
03.2024 - 03.2025
Phlebotomist
Bio Life
01.2024 - 06.2024
Customer Service Representative
Johnston Industrial
02.2023 - 10.2023
HR Assistant
NSP Quality Meats
05.2020 - 01.2023
Lead
Walgreens
04.2018 - 05.2020
Diploma - undefined
Penn Foster
CMAA -
Wings Academy