Jodie Pinkney

• Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
• Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
• Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
• Collected and processed laboratory specimens to obtain samples for analysis.
• Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
• Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
• Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.

I served as a Veteran Service Representative - Preparing claims, scheduling appointments, researching any pertinent information to build the Veterans Claims for the Rater to have in compiling their decisions

• Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
• Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
• Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
• Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.

• Served behind scenes in Veterans Benefits Office (Roanoke Office) as Claims Assistant and Mail handler
• Prepared files, letters and notices.
• Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
• Managed high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworking.
• Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.

• I have served Veterans as Authorizer for Non-VA Care in Claims changed from VISN to CBO (Centralized business Office)
• Informed customers of non-covered claims and explained reason why.
• Coordinated cross-functional projects aimed at streamlining workflows and improving overall efficiency within authorization department.
• Resolved escalated issues promptly, maintaining high levels of customer satisfaction and trust in our services.
• Collaborated with various departments to ensure timely processing of requests and documentation.
• Served as subject matter expert in providing guidance to both internal team members and external clients on authorization-related matters. When Authorizations for VISN 6 returned to home stations and they needed training.

• I have served Veterans as a Medical Support Assistant, in every aspect of inpatient care and an outpatient CBOC in Leesburg Florida collaborating with Interdisciplinary Pact coordinating as a team using various reports, small huddles to closely monitor and support the needs of the clinic to best serve Veterans
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.

• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Contributed to positive work environment through proactive problem-solving and excellent teamwork abilities.
• Provided exceptional customer service to patients from diverse backgrounds, fostering inclusive environment that promoted trust and respect.
• Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
• Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
• Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.