Hi, I’m
Jodie Podgornik
Managment
Sioux Falls
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
1
years of professional experience
5
Customer Service
Work History
Mainspring Resourcing
Store Manager
07.2022 - 01.2023
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Developed new store location from ground up by hiring and training efficient team.
Mainspring Resourcing
Store Leader
04.2022 - 07.2022
Job overview
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Elevated team performance with motivational approach and excellent training abilities.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Conducted inventory analysis to determine optimal stock levels.
- Answered questions about store policies and addressed customer concerns.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw preparation and distribution of promotional materials and flyers.
IHOP
Server
07.2010 - 11.2010
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request..
Volunteers Of America, Dakotas
Life Skills Educator
01.2006 - 01.2007
Job overview
- Worked in a residential treatment facility for pregnant and or parenting moms
- Taught parenting classes
- Taught corrective thinking skills
- Assisted clients with regaining their parental rights from DSS
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Intervened in crisis situations to provide counseling and support.
- Helped clients to identify challenges and set goals.
- Coached clients through difficult life circumstances.
- Maintained detailed, confidential client files.
- Facilitated sessions in person and over phone.
Education
Custer County High School Custer, SD
GED
University Overview
- Honoree of GED with Honors
Kilian Community CollegeSioux Falls, SD
Associate of Science from Chemical Dependency Counseling
University Overview
- Dean's List
- 4.06 GPA
Skills
- Staff Management
- Time Management
- Microsoft Office
- Microsoft Windows
- Shift Checklists
- Sales Activities
- Team Leadership
- Customer Service
- Google Docs
- Inventory Management
- Product and Service Sales
- Goals and Performance
- Store Opening and Closing Procedures
- Staff Training
- Mentoring
- Order Supplies
- Accurate Cash Handling
- Microsoft Internet Explorer
- Microsoft Outlook
- Microsoft Excel
- Active Listening
- YouTube
- McAfee
Accomplishments
- Achieved the 2nd national store ranking within 1 years.
- Supervised team of 6 - 10 staff members.
- Was responsible for leading my store to being only the second store out of all Metros in the country to achieve 100% customer retention rate for 3 months in a row.
- Consistently met company and cooperate set goals almost daily.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Mainspring Resourcing
07.2022 - 01.2023
Store Leader
Mainspring Resourcing
04.2022 - 07.2022
Server
IHOP
07.2010 - 11.2010
Life Skills Educator
Volunteers Of America, Dakotas
01.2006 - 01.2007
Custer County High School
GED
Kilian Community College
Associate of Science from Chemical Dependency Counseling