Jodie Politsch
Lenzburg,IL
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying Staff and Patient needs to develop and deliver customer satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Lead
R1RCM
09.2023 - Current
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Ensuring compliance with applicable regulations and industry standards.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Ensured compliance with company policies and procedures throughout the team.
- Resolved escalated customer complaints or queries promptly and efficiently.
Team Lead
R1RCM
Lenzburg, IL
06.2022 - 09.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensure daily SLA's are met through real-time adherence observance of staff.
- Error Mitigation - Responsible for error review, follow-up with staff through training, coaching, and communication.
- Ensure adherence to shift times, breaks, and lunches.
- Main trainer and subject matters expert on all items scheduling withing the market
- A source of delegation for any items my leader might need help with such as data allocation, review of practices and processes.
- Ensure proper procedural processes are aligned with R1 Knowledge center through daily and real-time review and updating
- Error Tracking
- Resource for staff for all and any questions for help
- Insurance authorization support.
- Oversaw training and development programs to enhance team skills and knowledge.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Scheduler
R1RCM
03.2020 - 06.2022
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided assistance with additional tasks as needed or requested by management.
- Verified insurance information prior to appointment booking.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Maintained accurate records of patient appointments in computer system.
- Conducted outbound calls to remind patients of upcoming appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Coordinated with other departments within the practice to ensure timely patient care.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Managed a high volume of emails related to appointment scheduling requests.
- Reviewed patient medical history documents prior to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Provided clear instructions to patients regarding their upcoming visits.
- Scheduled and confirmed appointments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Certified Nurses Aide - Nursing
Southwest Illinois College
Belleville, IL01.2010
Skills
- Regulatory Compliance
- Schedule Management
- Performance Monitoring
- Complaint Resolution
- Performance Improvement
- Mentoring
- Coaching
- Documentation and Reporting
- Team Supervision
- Issue Resolution
- SOP Adherence
- Problem-Solving
- Staff Training
- Overseeing Daily Activities
- Leadership
- Quality Improvement
Accomplishments
Achievements
- Main QHC trainer and subject matters expert
- Successfully helped with Order Facilitator implementations for 6 markets, data collection and process alignment
- Successfully completed cross-training within the QHC Market.
- Foundation of accountability (1 Call in, in 4.5 years)
- Improved Efficiency by successfully streamlining scheduling processes
- Team Leadership - Led a team of 11 schedulers, fostering a collaborative environment and increasing team productivity
- Policy Implementation: Enforced new compliance policies to employees
- Achieved patient satisfaction by optimizing scheduling practices and improving communication with patients
Timeline
Operations Lead
R1RCM
09.2023 - Current
Team Lead
R1RCM
06.2022 - 09.2023
Scheduler
R1RCM
03.2020 - 06.2022
Certified Nurses Aide - Nursing
Southwest Illinois College
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