Summary
Overview
Work History
Skills
Timeline
Generic

Jodie Rhodes

Bastrop,TX

Summary

Experienced in utilizing a wide range of software applications, including QuickBooks, Microsoft Word, Excel, and PowerPoint. Proficient in various governmental program software such as TWIST, WIT, and TIERS, as well as accounting software like Gazelle. Skilled in educational software such as TABE and online training platforms like Rescare Academy and Careerbuilder. Familiar with Outlook and internet-based databases, Sharepoint, EZ Texting, Isolved Online Payroll, and DocuSign for efficient onboarding processes. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

35
35
years of professional experience

Work History

Customer Service Representative

Agilent
11.2018 - Current
  • Company Overview: Agilent plays a role in advancing important research and testing with our scientists creating some of the world’s most leading-edge technology
  • Conduct and participate in Continuous Improvement workshops
  • Provide monthly Continuous Improvement data to leadership to be included in monthly OPS Review of BFT Metrics
  • Respond to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handled time, and productivity.
  • Trained new personnel regarding company operations, policies, and services.
  • Investigate and resolve accounting, service, and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Payroll Clerk

NCE
01.2018 - 09.2018
  • Company Overview: A profit organization that helped raise money for non-profit organizations such as Save the Children, Oxfam America; The Nature Conservancy, and other companies
  • Maintained payroll for 8 cities combined with information by calculating, collecting, and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained confidentiality of employee records and payroll information.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions, and taxes.
  • Processed new hire paperwork and documents.

WIOA Youth Advisor

TX Workforce
07.2016 - 12.2017
  • Assist youth find jobs and careers in and out of high school
  • Help guide them in finding their first job and how to maintain employment when they are employed
  • Develop and conduct orientations and workshops
  • Responsible for the WIOA Youths budget, and making sure the budget was spent on support services that would help the client be successful in employment
  • Provided key emotional support to special needs youth.
  • Encouraged youth clients to develop their own activities and leadership skills through group discussions.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.

WIOA Adult

TX Workforce
01.2016 - 06.2016
  • Was put in charge of my own program in Lockhart Texas taking care of Caldwell County’s WIOA Adult (Workforce Innovation and Opportunity Act)
  • Still working with confidential client files but working with clients that just got laid off and wanting to return to work or wanting training opportunities to switch careers
  • We would assist in training, and living expenses and other barriers holding them back from being successful in finding a new career or a job
  • Develop individual employment plans, and case manage customers employment and/or training goals while maintaining appropriate files and documentation to meet state and federal program guidelines
  • Document notes in TWIST and other Workforce software applications
  • Develop and conduct orientations and workshops
  • Responsible for the WIOA Adult budget, and making sure budget was spent on support services that would help client be successful in employment and becoming self-efficient to get off government assistance

Career Specialist-for SNAP program

TX Workforce
10.2011 - 12.2015
  • Advance administrative duties that dealt with confidential client files that were maintained weekly and always kept file ready for State Monitors
  • Manage caseload of workforce center customers in providing services to one or more of the following customers; RIO (Reintegration of offender) & SNAP E&T (Supplemental Nutritional Assistance Education and Training) and the universal population with an outcome of obtaining employment
  • Conduct assessments, intakes, personal interviews, career and academic testing, documentation of prior work or educational history, etc
  • Develop individual employment plans, and case manage customers employment and/or training goals while maintaining appropriate files and documentation to meet state and federal program guidelines
  • Document notes in TWIST and other Workforce software applications
  • Develop and conduct orientations and workshops
  • Responsible for the SNAP E&T budget, and making sure budget was spent on support services that would help client be successful in employment and becoming self-efficient to get off government assistance

Case Manager-WIA program

TX Workforce
05.2010 - 09.2010
  • Manage a caseload of Summer Youth Workforce Center customers in providing services with an outcome of obtaining employment
  • Duties include; intake, interviewing, assessment, eligibility verification customer referral to support services, employer services, job coaching, job search and youth’s employment needs to determine the level and type of employment that youth would be successful in
  • Responsible for the WIA (Workforce Investment Act) budget and getting the proper training for the youth so they could be successful in employment for long term and they could continue to be self-sufficient and to no longer need government assistance

Administrative Assistant

Long Interest/Body Sculpting
01.2005 - 10.2009
  • Taking business inventory, answering phone calls, taking messages, making appointments, ordering supplies, data entry regarding clients, running office errands, balance business checking accounts, getting ready for events on word-perfect and power point
  • Also, gathering all that was needed for the events
  • Filing for body sculpting and long interest files
  • Taking Care of both businesses when my employers were out of town

Secretary

INS NET OF TX
10.2002 - 08.2003

Help Desk/Sub Teacher

Bastrop ISD
08.2001 - 09.2002

Receptionist

Travis Chiropractic
07.1999 - 06.2000

Administrative Assistant to Immunization Dept. Dental Dept and Alboratory

Texas Department of Health
07.1992 - 06.1995

Sergeant of Arms

State of Texas House of Representatives
06.1990 - 06.1992

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Multi-line phone talent
  • Call management
  • Conflict mediation
  • Report preparation
  • Microsoft outlook
  • Customer service
  • Documentation
  • Microsoft Excel
  • Refunds processing
  • Data entry
  • Report creation
  • CRM software
  • Adaptive team player
  • Member account management

Timeline

Customer Service Representative

Agilent
11.2018 - Current

Payroll Clerk

NCE
01.2018 - 09.2018

WIOA Youth Advisor

TX Workforce
07.2016 - 12.2017

WIOA Adult

TX Workforce
01.2016 - 06.2016

Career Specialist-for SNAP program

TX Workforce
10.2011 - 12.2015

Case Manager-WIA program

TX Workforce
05.2010 - 09.2010

Administrative Assistant

Long Interest/Body Sculpting
01.2005 - 10.2009

Secretary

INS NET OF TX
10.2002 - 08.2003

Help Desk/Sub Teacher

Bastrop ISD
08.2001 - 09.2002

Receptionist

Travis Chiropractic
07.1999 - 06.2000

Administrative Assistant to Immunization Dept. Dental Dept and Alboratory

Texas Department of Health
07.1992 - 06.1995

Sergeant of Arms

State of Texas House of Representatives
06.1990 - 06.1992

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