Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
SoftwareEngineer
Jodie Serrano

Jodie Serrano

Administration
Gainesville,FL

Summary

Attentive administrator and receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 10 years of hands-on experience in administrative roles. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated [Job Title] offering valuable contributions in all facets of administrative activities derived from diverse, [Number]-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

15
15
years of professional experience

Work History

Receptionist-Receipting

Gainesville GMC
Gainesville , FL
07.2021 - Current
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Assisted with special projects assigned by management when required.
  • Greeted visitors and provided them with assistance.
  • Coordinated pick-up and delivery of express mail services.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated daily log book with information about visitors entering the premises.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Processed accounts payable and receivable transactions. Using Ignite.

Store Manager of Operations

Naples Dance Supply
Naples, FL
10.2009 - 04.2015
  • Provided feedback on product selection, layout, displays and promotions.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Resolved customer complaints promptly and professionally.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Maintained records of daily transactions using point-of-sale systems.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Organized promotional events such as special sales or discounts.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Ensured that store was clean and organized at all times.

Bank Officer

SunTrust
Bonita Springs, FL
04.2007 - 12.2008
  • Monitored market trends and made recommendations regarding investments.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Collaborated with other departments in order to resolve customer disputes.
  • Maintained extensive Rolodex of corporate sales leads.
  • Provided advice on budgeting techniques to help customers save money.
  • Analyzed credit reports and evaluated loan applications.
  • Responded to customer inquiries and resolved account issues.
  • Maintained records of customer transactions.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Assisted customers with opening new bank accounts.
  • Identified opportunities to improve customer service quality.
  • Assessed customers' financial needs and recommended appropriate solutions.
  • Provided support for loan applications and processed mortgage paperwork.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Processed deposits, withdrawals, transfers, payments, checks.
  • Educated clients on the benefits of various investment options.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Computer Science And Programming

Hodges University
Naples, FL
06.2002

Skills

  • Data Entry
  • Clerical Support
  • Technical Support
  • Office Management
  • File Management
  • Scheduling
  • Bookkeeping
  • Administrative Support
  • Meticulous and Organized
  • Positive and Professional
  • Database Administration
  • Multi-Line Telephone Systems
  • Strategic Planning
  • Organization Skills
  • Schedule Management
  • Tech-Savvy
  • Verbal and Written Communication
  • Professional and Polished Presentation
  • PC Proficient
  • Office Equipment Operations
  • Recordkeeping and Bookkeeping
  • Service-Oriented Mindset
  • Spreadsheet Tracking
  • Good Telephone Etiquette
  • MS Office

Affiliations

  • Active in the community church choir

Websites

References

Christina Logan, Holy Faith Catholic Church

(352) 256-9365

Dawn Herzner, Morgan Group Gainesville GMC

+1 (513) 720-1571

Daniel Coppola, Morgan Group Gainesville collision

(321) 402-7920

Timeline

Receptionist-Receipting

Gainesville GMC
07.2021 - Current

Store Manager of Operations

Naples Dance Supply
10.2009 - 04.2015

Bank Officer

SunTrust
04.2007 - 12.2008

Bachelor of Science - Computer Science And Programming

Hodges University

Similar Profiles

CREATE PROFILE
Jodie SerranoAdministration