Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Strohl

Waterford,CT

Summary

I have a very open personality. I get along and work well with my coworkers. I have a strong work ethic and I am a quick learner. I work well in a group setting and have excellent customer service skills. I am detail oriented and great with time mangaement.

Overview

32
32
years of professional experience

Work History

9-1-1 Emergency Telecommunicator /Training Coordinator

Town of Waterford
Waterford, CT
01.1991 - 09.2022

Answered emergency and routine phone lines.

Coordinated and dispatched emergency responders and equipment via emergency radio frequencies and/or phone lines.

Facilitated communications between emergency responders/equipment and other agencies.

Provided customer service to police, fire and ambulance/paramedic services as well as numerous other agencies and persons.

Multi-tasking and decision making skills utilized on a daily basis.

Coordinated and scheduled training for new and existing staff.

Created training materials and classes.

Trained new personnel on policies, procedures and job tasks.

Trained existing personnel on new policies, procedures and job tasks.

Updated existing policies and worked with management in creating new policies for the center.

Education

High School Diploma -

Waterford High School
Waterford, CT
06-1984

Skills

  • Inbound Customer Service
  • Multi-Line Telephone Systems
  • Information Gathering and Relay
  • Stress Tolerance
  • Organizational skills
  • Time Management skills
  • Computer skills
  • Typing skills
  • Patience and Understanding of Different Personality Types
  • Geographical Knowledge
  • Emergency Medical Instruction
  • Problem-Solving
  • Active Listening
  • Emergency Assessment
  • Computer-Based Dispatch Systems
  • Basic Life Support Knowledge
  • Crisis Management
  • Critical Thinking
  • Computer Skills
  • Map Reading Abilities
  • Decision-Making
  • Call Management
  • Database Queries
  • Information Documentation
  • Teamwork and Collaboration
  • Data Entry
  • Verbatim Transcription

Timeline

9-1-1 Emergency Telecommunicator /Training Coordinator

Town of Waterford
01.1991 - 09.2022

High School Diploma -

Waterford High School
Jodie Strohl