Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Sullivan

Minneapolis,MN

Summary

Proven leader and skilled organizer, adept in customer service and maintaining quality standards. At Spalon Montage, I spearheaded team training, enhancing client satisfaction and loyalty, and played a pivotal role in fostering a collaborative work environment. My expertise in organizational abilities and commitment to health and safety protocols have consistently resulted in positive outcomes and repeat business. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager.

Overview

24
24
years of professional experience

Work History

Spa Coordinator/Manager

Spalon Montage
10.2018 - Current
  • Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Maintained solid knowledge base of all spa and resort products and services.
  • Interacted with many guests daily and provided positive impression of spa.
  • Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Monitored access of guests and escorted to treatment areas.
  • Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.

Administrative Assistant/Licensed General Contractor

Sullivan Construction Company, Inc..
06.2005 - 09.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Administrative Assistant/Sales Assistant

Oracle Corporation
04.2001 - 03.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Bachelor of Arts - Speech Communication And Rhetoric

St. Cloud State University
Saint Cloud, MN

Skills

  • Customer Service
  • Commitment to quality and service
  • Organizational abilities
  • Health and safety

Timeline

Spa Coordinator/Manager

Spalon Montage
10.2018 - Current

Administrative Assistant/Licensed General Contractor

Sullivan Construction Company, Inc..
06.2005 - 09.2018

Administrative Assistant/Sales Assistant

Oracle Corporation
04.2001 - 03.2005

Bachelor of Arts - Speech Communication And Rhetoric

St. Cloud State University

Similar Profiles

CREATE PROFILE
Jodi Sullivan