- Avid Reader
- Reading
- Crafting and DIY Projects
- Volunteering
- I enjoy helping others and giving back to the community
- Baking
Jodie Takamiya Cole
Kapolei,USA
Summary
Dedicated healthcare professional with extensive experience in patient advocacy and a strong ability to navigate complex medical systems while providing compassionate support. Expertise in effective patient communication and conflict resolution ensures individual needs are consistently met with empathy and understanding. Recognized for fostering collaborative teamwork and demonstrating adaptability in fast-paced environments, contributing to improved patient experiences and outcomes. Committed to upholding the highest standards of care and support within the healthcare community, with a focus on continuous improvement and innovation in patient services.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Community Liaiason
Malama Ola Health Services
04.2023 - 01.2026
- Developed presentations and media to promote community resources and t and Palliative Care program at seminars and other local events.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher admission
- Liaised between all patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Educated and discharged patients to ensure successful transition into Hospice in their home environment and address any concerns that may arise.
- Developed presentations and media to promote community resources and the Palliative Care program at seminars and other local events.
- Increased awareness of available programs and services through targeted outreach efforts, resulting in higher admissions.
- Acted as a liaison between patients and medical staff, facilitating effective communication regarding patient needs, preferences, and treatment plans.
- Collaborated with healthcare providers to ensure patients received timely, accurate, and compassionate care.
- Addressed patient concerns and questions with compassionate and knowledgeable service.
- Entered patient details into computer systems and managed a comprehensive database of information.
- Worked effectively with staff from all departments to coordinate resolutions for patient issues.
- Educated and prepared patients for discharge to ensure a successful transition to hospice care in their home environment, addressing any concerns that may arise.
- Verified patient insurance eligibility and entered patient information into the system.
- Answered incoming calls, scheduled appointments, and managed medical records.
- Engaged with patients to provide essential information regarding their care.
- Recommended service improvements to reduce recurring patient issues and complaints.
- Instructed patients and families on using at-home medical equipment.ystem. - Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
Sales Director
Kisco’Ilima at Leihano Senior Living
11.2018 - 03.2023
- Connect with prospective customers and contacts regularly, effectively using a variety of communication methods that provide value to the customer, to promote continued interest in moving into the community.
- Manage the sales process by maintaining a viable waitlist, gathering and keeping accurate records of prospective residents’ needs and preferences, educating them about how community’s services and programs would benefit them, and converting leads to move-ins.
- Achieve balanced results in associate engagement, resident loyalty, and financial performance.
- Attends weekly sales meetings and quarterly marketing calls.
- Organize strategic and exciting outreach events to promote the community, generate interest, and attract new residents to the community.
- Coordinate with Dining, Wellness, and other team members to organize and implement successful marketing events and work closely with the Home Office on advertising.
- Conduct Business Development with local community professional organizations, realtors, doctors, medical centers, community groups, and more, to spread the ‘Ilima at Leihano story and generate new revenue.
- Deliver presentations to community groups to educate constituents about senior living options with ‘Ilima at Leihano to generate interest and referrals for the community.
- Organize and conduct community experiences for prospective customers, as well as in-home visits as needed.
- Increased occupancy from 57% to 93% in 9 months
- 2017- 124% of Quota
- 2018- 176% of Quota Presidents award 93% occupancy
- 2019- 221% of Quota Presidents award 97% occupancy
- 2020- 88% of Quota
- 2021- 152% of Quota Presidents award 100% occupancy
- 2022- 113% of Quota Presidents award 100% occupancy
- 2023 Currently 97% of Quota 100% occupancy
Senior Sales Care home Liaison
Caresift
09.2016 - 10.2017
- Provide personalized service to clients in seek of placement into Skilled Nursing, Independent and assisted living facilities, care homes, expanded care homes, foster care homes, adult day care, emergency, and respite.
- Research options and availability to ensure an informed decision can be made by families. Assist with Department of Health documents, admission requirement and financials, and educate on different types of facilities and their level of care, promptly.
- Facilitate communication between families, discharging facilities, health care professionals, and accepting caregivers or facilities. Provide tours and unlimited support and compassion for families. Ensure a comfortable effortless transition.
- Partner, and market with Health care professionals and facilities, generating referrals. Participate in community events and planning. Ultimately, improving the quality of life for our elderly community.
- Averaged 7 placements per month
Account Manager
Salon Suppliers Inc.
08.2013 - 06.2017
- Identifies, and develops a plan of long-term growth within an assigned territory for prestigious salons and new customers.
- Educate and train by participating in promotional events, including area classes, company shows and events, hands on workshops and in salon education.
- Responsible for direct interaction and cultivating relationships with designer salons and independent stylist.
- Manages remote order entries as well as other administrative duties.
- Increased customer growth by 34%.
- Increased product line by 177%
Area Account Manager
Burlington Air Express (Bax Global)
10.2001 - 06.2005
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales.
- Specialized in Emergency Expedited Air freight. Coordinated logistics for FEMA, American Red Cross, Elevator Companies, Hospitals, all branches of military, Seasonal items for Macys, Nordstrom, Apple, Armani, Coach and other large regional stores.
- Knowledge of customer business and recommendations solutions-based sales tactics. AOA/Airport security clearance. Knowledge of all new post 9-11 Security changes.
- 2002 billed 1,030,000 103% of quota
- 2003 billed 1,498,570 149% of quota Outstanding Sales Award
- 2004 billed 1,563,250 124% of quota
- 2005 billed $700,562 Jan-July 78% of quota
- 2002-2004 Member of the Million-dollar club
Account Executive
Verizon Wireless
11.1995 - 11.2001
- Responsible for promoting and selling wireless services and products for existing and new accounts within an assigned territory. Provide high standards of customer service through follow up, contact, and consultations after the sale to protect and grow market share.
- Daily sales presentations to ensure meeting and exceeding personal and company sales goals, revenues, and activation objectives. Cultivate a customer base to produce continuous referrals.
- Submit accurately and timely sales documents, service orders, daily and weekly sales activities as required.
- 1996 Winners Circle trip to Puerto Rico
- 1996 198% of quota
- 1996 Multi-Dwelling Sales and Marketing (Governor of Hawaii’s Award)
- 1996 Outstanding Sales Person of the month (7 months)
- 1996 Certificate of Appreciation Governor B. Cayetano
- 1997 Winners Circle Cruise to Bahamas
- 1997 177% of quota, Nokia Visa/Cash award $5000
- 1997 Outstanding Sales Person of the month (10 months)
- 1998 Winners Circle trip to Cancun Mexico
- 1998 181% of quota
- 1999 Winners Circle trip to Wailea, Maui
- 1999 Motorola top billing sales award trip to Disney World, Orlando, Florida, Kennedy Space Center
Accounts Specialist Multi Dwelling Unit
Verizon Americas
11.1999 - 10.2001
- Responsible for soliciting multi- year contracts, Territory Management including weekly sales forecasting. Educates information of products, pricing plans, competition, marketing objectives, and sales skill sell company products and services.
- Assure excellence customer satisfaction, including coordinating resources, follow up and communications.
- Meet multiple and potentially conflicting customer demands while maintaining a high level of responsiveness, quality, flexibility and professionalism.
- 2000 Individual Excellence Award 146% of quota
- 2000 Winner of Right of Entry Agreement 178% quota
- 2000 Presidents Award -Developed Multi Unit Dwelling process
- 2001 173% Bulk Dwelling Quota
- 2001 Individual Excellence Award 183% of quota
Education
University of Hawaii Manoa
Honolulu, Hawaiiundefined
University of Phoenix Honolulu Campus
Honolulu, HawaiiSkills
- Sales/Account Manager with experience developing and implementing effective strategic sales programs, by providing solution-based sales tactics
- Actively seeks to improve quality and efficiency of work by steadily improving business knowledge, identifying improvements, driving for change, and demonstrating urgency
- Proficient in distinguishing clients’ needs and consistently exceeding expectations Provides unsurpassed customer relations
- Effectively educates sales team on competition and new products in the community
- Positive attitude, highly confident and motivated, a self-starter with the initiative and strong drive to achieve, effective in persuading others through enthusiasm and compassion
- Efficient admission processes
- Teamwork
- Problem-solving
- Patient confidentiality
- Excellent communication
- Organizational skills
- Self motivation
- Time management abilities
- Microsoft office proficiency
Accomplishments
- Achieved Hospice Admission by educating with accuracy and efficiency.
- Achieved Seamless discharge through effectively helping with discharge, home placement or home transition.
Affiliations
- 2017 President of Ka Makani Anu O Ke Akua Athletic Club
- 2016- present Board Member of All Blacks Crusaders Athletic Association, Fundraising Committee, event planning committee and travel committee
- 2013-2017 Treasurer of Ka Makani Anu O Ke Akua Athletic Club, Fundraising committee, coaches committee
- 2015-2017 Kamehameha Schools Ho’olaulea Grade Chairperson, Kamehameha Volunteer Committee member
- 2010-2015 Hawaii Baptist Academy Fun Fair Committee2016-2023 Board Member
Certification
- Dementia Training 2023
- Certified Dementia 2022
Interests
Timeline
Community Liaiason
Malama Ola Health Services
04.2023 - 01.2026
Sales Director
Kisco’Ilima at Leihano Senior Living
11.2018 - 03.2023
Senior Sales Care home Liaison
Caresift
09.2016 - 10.2017
Account Manager
Salon Suppliers Inc.
08.2013 - 06.2017
Area Account Manager
Burlington Air Express (Bax Global)
10.2001 - 06.2005
Accounts Specialist Multi Dwelling Unit
Verizon Americas
11.1999 - 10.2001
Account Executive
Verizon Wireless
11.1995 - 11.2001
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University of Phoenix Honolulu Campus
University of Hawaii Manoa
Corporate Training
- Strategic Selling Orange County, CA
- Solution Selling Orange County, CA
- Customer Gratification Orange County, CA
- Getting to the Decision Maker San Diego, CA
- Self-Empowerment Tom Hopkins Hon, Hi
- Professional Selling Skills San Francisco, CA
- Investment in Excellence San Francisco, CA
- Franklin Covey Time Management Las Vegas, NV
- Building and Retaining Customer Satisfaction San Francisco, CA
- Passing the Gate Keeper San Francisco, CA
- Systematic Selling Dallas, TX
- Account Management Dallas, TX
- Sales Management San Francisco, CA
- Marketing Aberdeen, GA
- Sales and Marketing I & II Aberdeen, GA
- Account Development Phoenix, AZ
- Staying Motivated Phoenix, AZ