Jodie Ussery

• Serve as the point of contact for all financial assistance related questions
• Communicate with patients to identify and understand financial, social, and medical histories and other relevant patient information
• Gather all relevant information required to process financial assistance requests
• Document all communication and follow up
• Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage and hospital reimbursement
• Explain WCRMC’s payment policy to patients if a program is not available
• Calculate and explain any patient liability before or at the time of service
• Counsel patients on out-of-pocket liabilities
• Collect deductibles, pre-payments, and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately.
• Identified healthcare resources and programs for patients unable to meet financial obligations.

April 2022 - Present
● Primary contact for partners, patients/residents, and family members.
● Discusses and educates family members on various services offered by the nursing home and methods of payment for those services
including but not limited to Medicare, Medicaid, insurance and private pay
● Verifies accuracy of patient information and completeness of admission file
● Updates/maintains accurate daily census
● Responsible for accurately reporting daily nursing hours
● Makes daily deposits and records in a timely manner; reconciles facility petty cash
● Assists with Medicaid pending procedures including assistance with the Medicaid application
● Performs Human Resources, Recruiting and Payroll functions
● Distributes funds and record transactions from Patient Trust fund and facility petty cash
● Prepares transfer of expense form
● Completes new vendor process and ensures all vendors are
contracted with PruittHealth
● Assists with month end and year end processes and procedures
● Follows all company policies and procedures, state and federal laws and regulations and charged with reporting violations to the appropriate supervisor.

• Maintained friendly and professional customer interactions
• Assessed employee performance and developed improvement plans
• Met deadlines by proactively managing individual and team tasks and streamlining processes
• Engaged employees in business processes with positive motivational techniques
• Gathered and reviewed customer feedback to improve operations
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
• Protected company assets with strategic risk management approaches
• Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow customer calls with minimal wait times
• Offered advice and assistance to customers paying attention to special needs or wants
• Recommended products to customers, thoroughly explaining details
• Responded to customer requests for products, services and company information
• Maintained up-to-date knowledge of product and service changes.