Hi, I’m
Jodie Vosters
Summary
Talented Account Executive with a proven ability to oversee clients, resolve issues, and build strong relationships. Skilled in building and maintaining client relationships, effectively utilizing communication and strategic planning to enhance client satisfaction and loyalty. Track record of resolving conflicts and fostering long-term partnerships, consistently delivering results that exceed expectations.
Overview
24
years of professional experience
Work History
AssureAbility Inc.
Client Relationship Manager
07.2023 - Current
Job overview
- Developed tailored communication strategies to address client needs.
- Collaborated with cross-functional teams for aligning service offerings with client expectations.
- Resolved client concerns rapidly by implementing innovative support solutions.
- Navigated complex client challenges with collaborative approach to ensure satisfaction.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Created employee training manual and employee handbook.
Black River Diamond
Sales Manager
04.2021 - 04.2023
Job overview
- Spearheaded training of new about company products and sales process techniques
- Exceeded sales goals
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Received 100% client satisfaction responses in both Google and Facebook reviews
- Business development through social media and community relations
- Encouraged cross-training for improved versatility and team collaboration.
- Utilized data analytics to refine sales techniques for improved customer engagement.
State of Wisconsin, Gainwell Technology
Account Manager, EM CAPO
08.2018 - 04.2021
Job overview
- Tracked training projects reports for the IM department
- Created reports and analyzing applications new and renewals for the Senior Care program
- Developed surveys related to training department
- Experience with a workflow automation system, Salesforce, and POS
National Guardian Life Insurance Company
Account Manager
06.2016 - 04.2017
Job overview
- Provided extensive support in sales, technical and business areas to key accounts
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Analyzed life insurance contacts and beneficiary information to complete claims
- Boosted team efficiency for claim payouts with organized time management and by building essential networks
- Developed deep knowledge of customer businesses and relationship to company objectives
NAFA
Account Manager
01.2013 - 07.2016
Job overview
- Responsible for receiving and balancing of goods received
- Maintained and organized all schedules, transportation and collections routes depots in the US.
- Met with key customers to discuss their issues and develop effective and practical solutions
- Monitored product quality and inventory and communicated necessary improvements to the production lines
- Assessed financial statements of key customers and commission reports to evaluate market performance, develop targeted improvements and implement changes resulting in increased customer retention
- Analyzed market trends to inform strategic recommendations for clients.
M3 Insurance Solutions for Business
Account Executive
01.2007 - 06.2010
Job overview
- Managed a 1.2 million book of commercial insurance business.
- Received top sales person award for M3 in 2008.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managed and mentored team of five account managers.
- Maintained high level of understanding of industry standards and trends.
- Increased client retention by developing personalized relationship strategies.
WEA Trust
WEA Member Benefits Trust Member Benefits Consultant
05.2001 - 09.2007
Job overview
- Negotiated contracts to union leader and district officials selling a payroll deduction program for personal insurance and financial services
- Developed and presented sales demonstrations to over 3500 union members in open forums, group meetings and seminars
- Named Member Benefits Consultant of the Year for outstanding efforts in sales
- Developed and carried out comprehensive marketing plans
- Evaluated voluntary benefit offerings for potential inclusion in company plans, ensuring alignment with organizational goals and employee preferences.
Education
University of La CrosseLa Crosse, WI
Skills
- Client development
- Management collaboration
- Salesforce
- Business development and planning
- Contract negotiation
- Account development
- Business growth strategies
- Relationship building and management
Timeline
Client Relationship Manager
AssureAbility Inc.
07.2023 - Current
Sales Manager
Black River Diamond
04.2021 - 04.2023
Account Manager, EM CAPO
State of Wisconsin, Gainwell Technology
08.2018 - 04.2021
Account Manager
National Guardian Life Insurance Company
06.2016 - 04.2017
Account Manager
NAFA
01.2013 - 07.2016
Account Executive
M3 Insurance Solutions for Business
01.2007 - 06.2010
WEA Member Benefits Trust Member Benefits Consultant
WEA Trust
05.2001 - 09.2007