Jodie West
Ocean City,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
SoDel Concepts
09.2017 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Server/Shift Leader
Ruby Tuesday Restaurant
03.2016 - 09.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Consistently met or exceeded sales goals through upselling techniques.
- Provided support to other team members when needed.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
Moes Southwestern Grill
04.2014 - 03.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Server
Howard's Restaurant
06.2010 - 02.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD07.2005
Skills
- Staff Development
- Strategic Planning
- Policy Implementation
- Business Development
- Workforce Management
- Performance Management
- Staff Training and Development
- Sales management
- Team Leadership
- Schedule Preparation
- Complex Problem-Solving
- Sales Techniques
- Schedule Management
- Customer Service
Certification
Servsafe Certified
Timeline
Manager
SoDel Concepts
09.2017 - Current
Server/Shift Leader
Ruby Tuesday Restaurant
03.2016 - 09.2017
Manager
Moes Southwestern Grill
04.2014 - 03.2016
Server
Howard's Restaurant
06.2010 - 02.2014
High School Diploma -
Kenwood High School Ib And Sports Science
Servsafe Certified
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