Jodie White
Cottage Grove,MN
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
21
21
years of professional experience
Work History
Junior Accountant
Emmerich & McKnight LLC
01.2024 - Current
- Assisted in payroll administration by reviewing timesheets, calculating employee paychecks, and processing deductions for taxes or benefits.
- Process payroll accurately for multiple employee categories, ensuring timely disbursement of wages.
- Create and communicate tax projections to assist clients in financial planning.
- Prepare tax returns and assist with audits.
- Reconciled bank statements to identify discrepancies and resolve issues promptly.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
Customer Experience Team Lead
U-Haul
06.2021 - 04.2024
- Collaborated with management to refine operational processes, driving service improvements across locations.
- Resolved complex customer issues by collaborating with other departments and finding creative solutions.
- Analyzed customer feedback to identify trends, implementing solutions that increased retention rates.
- Mentored team members in conflict resolution techniques, fostering a positive work environment.
- Oversaw daily operations of customer service team, maintaining high standards of service delivery and responsiveness.
Traffic Control Manager
U-Haul
03.2005 - 06.2021
- Hired and managed commercial drivers to move equipment to and from repair shops and between rental locations.
- Scheduled fleet repairs with shops to ensure that equipment was well maintained and ready for customers' use.
- Worked directly with rental locations to ensure key communication with customers, troubleshooting of system issues, and inventory levels.
- Managed transactions and profit and loss to exceed monthly and yearly goals.
- Conducted market research to understand competitive landscape, industry trends, and customer needs.
Education
Associate in Science (A.S.) - Business
Inver Hills Community College
Inver Grove Heights, MN05.2028
Skills
- AMS payroll management
- Cherwell proficiency
- Experience with Azure services
- Salesforce platform knowledge
- Skilled in Microsoft Word
- Advanced Excel skills
- Logistics software proficiency
- Experienced in QuickBooks software
Accomplishments
- Improved customer satisfaction ratings by 60% by establishing a new department, dedicated to enhancing customer service.
- Created comprehensive SOPs for two roles, streamlining operations and enhancing training effectiveness.
Timeline
Junior Accountant
Emmerich & McKnight LLC
01.2024 - Current
Customer Experience Team Lead
U-Haul
06.2021 - 04.2024
Traffic Control Manager
U-Haul
03.2005 - 06.2021
Associate in Science (A.S.) - Business
Inver Hills Community College