Jodie Wilson
Raleigh,NC
Summary
Boasting a solid record of problem-solving, elevating customer satisfaction, and spearheading operational enhancements, I consistently showcase my aptitude for delivering outcomes. Acknowledged for my leadership acumen in inspiring management teams to reach their targets and cultivating inventive work atmospheres. Furthermore, I possess well-established proficiency in operational excellence, organizational development, and an in-depth comprehension of the food industry.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Server/Bartender
Bowlero
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Lane Server
Stars & Strikes
01.2024 - 05.2024
- Monitored inventory levels, communicating with kitchen staff to avoid shortages or delays in service delivery.
- Maintained a clean and organized work environment for efficient lane server operations.
- Enhanced customer experience by providing timely and attentive service during peak hours.
- Assisted in training new hires, sharing best practices and fostering a supportive learning atmosphere.
- Developed rapport with regular customers by remembering preferences leading to repeat business.
- Coordinated with bartenders for timely drink orders thus maximizing guest satisfaction.
- Collaborated with team members to ensure seamless coordination of food and beverage orders.
Sales Floor Associate
Aeropostale
07.2023 - 09.2023
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
Host
Raleigh Beer Garden
07.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Support Worker
The Raleigh Times Bar
06.2023 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved customer satisfaction by promptly addressing and resolving support issues.
Team Member
Popeyes Lousiana Kitchen
01.2023 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Hostess
Carolina Ale House
02.2022 - 4 2022
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Checked the seating area and the restrooms to make sure they were clean every 30 mins
- Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times
- Worked with the kitchen to keep customers informed about wait times and to answer questions about the food
- Assisted waiters by assisting customers when necessary
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Assisted servers, food runners, and bussers in making sure the dining area was ready for each and every guest
- Other hostesses were under my supervision
Hostess
Carolina Ale House
11.2021 - 01.2022
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons
- Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
- Customer questions about hours, seating, and any other information were answered by me
Crew Member
Demarios
06.2021 - 07.2021
- Am in charge of taking orders from customers
- Ensuring that food is prepared and distributed properly
- Worked as part of a team to complete efficient tasks and bring in top hauls
- Was in charge of serving food to customers
- I'm taking customers' orders as soon as they walk in the door
- Prepared a variety of foods in accordance with customers' orders or supervisors' instructions following approved procedures
- Am in charge of keeping the work area clean
- Work at the cash register
Sales Associate
Family Dollar
04.2021 - 06.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
McDonald's
10.2019 - 06.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
Education
High School -
Southeast Raleigh Magnet High School
Raleigh, NC 07.2015 - 05.2019
Skills
Budgeting and cost control
Team contribution
Employee training
Multitasking and prioritization
Multi-Task Management
Customer satisfaction
Effective multi-tasker
Following regulations
Flexible and adaptable
Verbal communication
Strong Work Ethic
Hospitality service expertise
Exceptional customer service
Order Management
Memory retention
Dance
I started dancing at the age of 11. I am trained in Ballet, Contemporary, Lyrical, Jazz & Hip Hop. I wanted to go to college for dance but my life took a different turn. I still dance every other day. I love dance and I always will.
Timeline
Server/Bartender
Bowlero
05.2024 - Current
Lane Server
Stars & Strikes
01.2024 - 05.2024
Sales Floor Associate
Aeropostale
07.2023 - 09.2023
Host
Raleigh Beer Garden
07.2023 - 08.2023
Support Worker
The Raleigh Times Bar
06.2023 - 08.2023
Team Member
Popeyes Lousiana Kitchen
01.2023 - 03.2023
Hostess
Carolina Ale House
02.2022 - 4 2022
Hostess
Carolina Ale House
11.2021 - 01.2022
Crew Member
Demarios
06.2021 - 07.2021
Sales Associate
Family Dollar
04.2021 - 06.2021
Crew Member
McDonald's
10.2019 - 06.2020
High School -
Southeast Raleigh Magnet High School
07.2015 - 05.2019
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