JODIE ANN CHANG MCKENZIE
Danbury
Summary
Knowledgeable Flight Attendant with solid background in managing in-flight services and ensuring passenger safety. Demonstrated proficiency in leading cabin crew teams and coordinating effectively with ground operations to enhance passenger experience. Known for exceptional communication and crisis management skills.
Overview
6
6
years of professional experience
Work History
Lead Flight-attendant
Spirit Airlines Inc.
09.2019 - Current
- Ensuring the safety and comfort of every customer.
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
- Consistently following FAA regulations and company procedures, while operating in diverse global environments, including various climates and time zones
- Assisted passengers with locating seats and storing luggage under seats or in overhead bins.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Patient Care Technician
Maplewood Senior Living
06.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Patient Care Technician
Regional Hospice
07.2024 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Education
No Degree - Flight Attendant Certification
Spirit University
Dania Beach, FL10-2024
Patient Care Tech - Health And Wellness
Training Direct
Danbury, CT06-2022
Inflight Certification - Flight Attendant Certification
Spirit University
Dania Beach, FL10-2024
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
Timeline
Patient Care Technician
Regional Hospice
07.2024 - Current
Patient Care Technician
Maplewood Senior Living
06.2022 - Current
Lead Flight-attendant
Spirit Airlines Inc.
09.2019 - Current
No Degree - Flight Attendant Certification
Spirit University
Patient Care Tech - Health And Wellness
Training Direct
Inflight Certification - Flight Attendant Certification
Spirit University
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