Jodie L. Brooks
Cortland,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Team Lead, Training & Onboarding
Porch Group
05.2021 - Current
- Build lasting customer relationships focused on trust and dependability
- Train/Onboard new clients
- Monitor customer account activity and suggest growth opportunities and incentives to diminish churn
- Act as customers' main point of contact, provide impeccable customer support, and solve issues
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborate with sales teams/account managers to understand customer requirements, promote sale of company products, and to provide sales support
- Assist team members and managers with tasks to maintain productivity and meet project milestones
- Assess customer needs, promoted solutions and increased customer retention
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Platform Implementation Specialist
Porch Group
05.2019 - 05.2021
- Train clients via zoom/teams on home inspection software that creates automation for their business
- Conduct group training for large home inspection firms
- Explain and translate complex concepts into simple content for easy comprehension
- Improve performance and long-term success of clients with well-planned and executed training programs
- Participate in customer and client listening programs to identify customer needs and expectations
- Maintain tracking of training database, calendar, roster, opt-ins, goal attainment and activation rates
- Create and design web content, including images and graphics for online interactive.
Patient Service Specialist and ED Unit Clerk
Guthrie Cortland Medical Center
09.2016 - Current
- Improve patient satisfaction by providing efficient and friendly service during check-ins, registrations, and discharges
- Manage the coordination of ambulance arrivals, communicating vital details such as arrival time and number of incoming patients to the appropriate staff members.
- Contribute to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
- Facilitate clear communication among nursing staff through diligent documentation and relay of physician orders.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensure HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Assisted in implementing new electronic health record system, leading to improved accuracy in documentation and reduced errors in patient data management.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Stay calm under pressure to and successfully deal with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
Service Manager
Advantage Sport & Fitness
02.2008 - 01.2016
- Managed 8 technicians caring for fitness equipment at commercial buildings, institutional facilities, and private residences
- Prepared cost estimates for work, allocated crews, and prepared invoices to meet weekly schedule demands
- Maintained adequate level of spare parts to handle expected maintenance requirements
- Monitored employee performance and delivered constructive feedback and annual reviews
- Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve best level of performance from each person
- Compiled detailed daily operational logs highlighting team's time and production records, inventory data and quality assurance results
- Cross-trained work crew members to increase team productivity
- Checked weather conditions and scheduled work crews for week.
Education
Associate of Science - Liberal Arts & Science
Tompkins Cortland Community College
Dryden, NY12.2016
High School Diploma -
Dryden High School
Dryden, NY06.1996
Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Conflict Resolution
- Onboarding and Orientation
- HIPAA Compliance
- Patient Registration
- Emergency protocols
- Critical Thinking
- Documentation and Recordkeeping
- Data Entry
- Medical Terminology
Timeline
Team Lead, Training & Onboarding
Porch Group
05.2021 - Current
Platform Implementation Specialist
Porch Group
05.2019 - 05.2021
Patient Service Specialist and ED Unit Clerk
Guthrie Cortland Medical Center
09.2016 - Current
Service Manager
Advantage Sport & Fitness
02.2008 - 01.2016
Associate of Science - Liberal Arts & Science
Tompkins Cortland Community College
High School Diploma -
Dryden High School
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