Jodi Gail Pines
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Customer-savvy team member accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Overview
27
27
years of professional experience
Work History
Front of House Team Member
Chick Fil A
03.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
Special Education Teacher
School District Of Philadelphia
08.2012 - 12.2020
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Taught students across multiple classifications and degrees of special needs.
- Partnered with standard education teachers from across academic departments.
American Women's Manager
Lord And Taylor, A Division Of May
05.2000 - 01.2002
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant Manager
Claire's Stores Inc
06.1997 - 06.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Customer Service Representative
Blockbuster Video
05.1996 - 08.1997
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Arts - History
American University
Washington, DC05.2000
Skills
- Billing and Payment Processing
- Maintaining Clean Work Areas
- Daily Logs
- Requirements Definition
- Guest Relations
- Member Support
- Brand Loyalty
- Guest Satisfaction
- Customer Engagement
- Operational Efficiency
Timeline
Front of House Team Member
Chick Fil A
03.2021 - Current
Special Education Teacher
School District Of Philadelphia
08.2012 - 12.2020
American Women's Manager
Lord And Taylor, A Division Of May
05.2000 - 01.2002
Assistant Manager
Claire's Stores Inc
06.1997 - 06.1999
Customer Service Representative
Blockbuster Video
05.1996 - 08.1997
Bachelor of Arts - History
American University
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