Jodi L. Joubert
Bristol
Summary
Versatile and experienced Director of Operations with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing plans to meet strategic goals. Proven leader with significant background in the senior living industry. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Leisure Care
03.2019 - Current
- Worked collaboratively with Asset Managers and leadership teams for 7 senior living communities in CT and MA.
- Regulatory Compliance: Developed positive relationships with the Executive Office of Elderly Affairs (MA) and the Department of Public Health (CT). Created and implemented internal audits to ensure ongoing state compliance in OK, MD, FL, CT, and MA.
- Increased operational efficiency by streamlining processes and implementing innovative solutions. Provided training to the field on overtime management, onboarding best practices, and move-out management.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Enhanced employee satisfaction with targeted training programs (limitless minds, the way of the seal, emotional intelligence) and professional development opportunities. Mentored and coached team members to foster a productive and engaging work environment.
- Oversaw regional occupancy growth through strategic planning, market research, and competitive analysis.
- Improved customer satisfaction rates monthly family meetings/ communication and timely followup.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance. Established and monitored quality assurance standards to achieve operational excellence.
- Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the company.
- Strong involvement in sales and marketing, setting KPI's, leading sales calls, and helping teams overcome obstacles.
Area Director
Brookdale Senior Living
06.2015 - 03.2019
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Grew occupancy in Dartmouth Village from 70% to 93%. During this time, I was also overseeing Dedham and Danvers. Grew occupancy in Dedham by 10% in 4 months.
- Zero percent overtime in Dartmouth for 2 years; conducted training to other communities on overtime best practices.
- Met NOI month over month throughout employment through expense control and labor management.
- Advocated for additional cottages to be memory care with our asset managers. In 6 months of renovation, grew memory care to 100% occupancy.
- Deficiency free surveys consistently
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
Executive Director, Emeritus Senior Living
Emeritus, Dartmouth
10.2011 - 06.2015
- Responsibilities include overseeing the day to day operations of an 86 bed assisted living community;
- Budgetary Management: Assisting in daily financial reviews, P&L Calls, rate increases, level of care increases
- In 2012, we grew revenue by 9% year over year and EBITDARM by 34% YOY; reduced expenses by 15% YOY
- Sales and Marketing: I meet every tour and conduct an ED follow up call within 24 hours of every tour
- I am actively involved in First Impressions, Sales Calls, Data Base Calls, Tours, sales Training, and Apartment Readiness
- Staffing: I oversee a team of 75 employees
- I am involved in interviewing, hiring, and training of every new employee
- Our overtime for 2012 was 1% and is 1% for 2013 thus far
- Customer Satisfaction: I have built positive relationships with families, residents, outside providers, and the Dartmouth Community as a whole.
- Employee Satisfaction: I have built positive relationships with all employees
- I have an open door policy for employees to voice their opinions and concerns
- QA: We recently scored a 90% on our QA audit
- I am actively involved in the QA process
- Regulatory Compliance: I have a great relationship with the surveyors for the Executive Office of Elder Affairs, The Ombudsman Office, and the local Police and Fire Departments.
Executive Director
Atria Senior Living Group, Atria Bay, Village
10.2007 - 05.2010
- Responsibilities included overseeing the day to day operations of a 127 bed Assisted Living Community
- Budgetary Management: Assisted in the development of operational budgets, consistently meeting financial requirements for revenue growth and expense control
- In 2008 and 2009, grew 10% year over year in NOI
- Sales and Marketing: Involved in the sales process daily; Marketing meetings, tours, data base calls, sales calls, networking events, event planning; In 2009, Bay spring Village led the region with 60 move-ins
- Staffing: I had overseen a team of 75 employees; completely involved in the hiring of each employee
- In 2009, we minimized overtime to less tan 1%
- Customer Satisfaction: Developed strong relationships with residents, families, and the Barrington community
- In 2009, our Customer Satisfaction Survey results were 91%, growing 7 points in 18 months
- Employee Satisfaction: Developed strong relationships with employees
- In 2009, our Employee Satisfaction Survey results were 90%, growing 11 points in the past 18 months
- Quality Enhancement: Actively involved in improving the quality of our services and product on a daily basis
- In 2009, Bay Spring Village won 2 Q-Awards, scoring a 91% for both audits
- Regulatory Compliance: Built positive relationships with the Department of Health and State Fire Marshall's Office; was a member of the Dementia Task Force for RIALA.
Education
Certified National Assisted Living Administrator -
2017
Master's Degree - Business Administration
American Intercontinental University
5.2007
Rhode Island Administrator License -
2007
Certified Occupancy Specialist -
2005
Master's Degree - Health Care Administration
Salve Regina University
5.2002
Certified Community Support Professional -
1997
Bachelor's Degree - Psychology
Roger Williams University
5.1995
Skills
- Strategic Planning and Execution
- Process Improvements
- Leadership Training
- Operations Oversight
- Business Management
- Quality Assurance
- Schedule Oversight
- Cost Control
- Regulatory Compliance
- Conflict Resolution
- Financial Reporting
- Time Management
Accomplishments
- Benchmark Senior Living
- Capitol Ridge: Providence, RI 5/11-10/11
- Responsibilities include overseeing the day to day operations of a 160 bed assisted living community:
- Budgetary Management: Assisting in the development of operational budgets, rate increases, daily financial reviews: Since June 1, we have increased care revenue by $102,625 over previous quarter and reduced expenses by 20%
- Sales and Marketing: Participating in the sales process on a daily basis in order to grow occupancy
- I am actively involved in First Impressions, Event Planning, Apartment Readiness, Sales Training for Employees, Sales Calls, Data Base Calls, and Tours
- Since June 1, we have had 17 move-ins in which 7, I have closed
Certification
Certified National Assisted Living Administrator: 2017
Rhode Island Administrator License: 2007
Certified Medication Technician: 2006
Certified Occupancy Specialist: 2005
Certified Community Support Professional: 1997
Timeline
Director of Operations
Leisure Care
03.2019 - Current
Area Director
Brookdale Senior Living
06.2015 - 03.2019
Executive Director, Emeritus Senior Living
Emeritus, Dartmouth
10.2011 - 06.2015
Executive Director
Atria Senior Living Group, Atria Bay, Village
10.2007 - 05.2010
Certified National Assisted Living Administrator -
Master's Degree - Business Administration
American Intercontinental University
Rhode Island Administrator License -
Certified Occupancy Specialist -
Master's Degree - Health Care Administration
Salve Regina University
Certified Community Support Professional -
Bachelor's Degree - Psychology
Roger Williams University
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