Jodine Ollivierre-Issa
Flushing,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
PCC/CES
HEARUSA-WS AUDIOLOGY
01.2001 - Current
- Appointment scheduling via inboun/outbound calls regarding products and/or services.
- Maintain client charts and ensure information is up to date.
- Perform welcome and confirmation calls providing friendly and enthusiastic customer service.
- Extensive knowledge of heating aid technology. Perform basic cleaning/repair functions.
- Counsel clients on proper maintenance and care of hearing aids.
- Enter stock and custom orders; perform weekly inventory audit to ensure accuracy.
- Maintain detailed and accurate records of cash and bank deposits. Perform all end of day processes/reports settlements.
- Insurance verification of benefits.
- Maintain clean, welcoming and friendly environment.
- Ordering of monthly supplies.
Certified Shift Manager - 1st Asst.Mgr.
McDonald's Corporation
06.1997 - 01.2021
- Addressed and resolved customer inquiries and complaints.
- Counted out registers and calculated profit at end of each shift.
- Scheduled 10-20 employees for shifts ensuring each shift was adequately covered.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Education
No Degree - Early Childhood Education
BMCC - CUNY
New York, NYNo Degree - Pre-Medicine
SUNY Buffalo State
Buffalo, NYHigh School Diploma -
August Martin High School
Jamaica, NY06.1994
Skills
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Excellent communication skills, both verbal and written
- Organized and detail-orientated with strong work ethic
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Proficient in learning new concepts quickly and efficiently
Timeline
PCC/CES
HEARUSA-WS AUDIOLOGY
01.2001 - Current
Certified Shift Manager - 1st Asst.Mgr.
McDonald's Corporation
06.1997 - 01.2021
No Degree - Early Childhood Education
BMCC - CUNY
No Degree - Pre-Medicine
SUNY Buffalo State
High School Diploma -
August Martin High School