Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jody Acosta

Aptos,CA

Summary

Having over 20 years experience in health care. Taking great pride in making each and every experience with a clent, or patient positive and uplifting. I take high regard in remaining professional, courteous and confidential. With peers, co workers, and all whom is interacted with in the work force. Taking joy getting to know people and building personal connections.

Overview

21
21
years of professional experience

Work History

Personal Care Assistant

Toni Castro
01.2021 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with daily living activities, running errands, and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Scheduled and accompanied clients to medical appointments.

Office Manager

Kevin Ippish DDS
03.2012 - 07.2017
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Registered Dental Assistant

Catherine Brennan DDS
02.2008 - 07.2012
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Receptionist

John Newman DDS
03.2003 - 07.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Santa Cruz High School
Santa Cruz, CA

Associate of Applied Science - Criminal Justice

West Valley College
Saratoga, CA
01.2012

Certification - Dental Assisting

Bryman College San Jose
San Jose, CA
03.2003

Skills

  • Case Management
  • Household Tasks
  • Tact and Diplomacy
  • Medication Management
  • Ability to work independently
  • Ability to identify and troubleshoot problems swiftly
  • Professional at all times
  • 20 years working in healthcare
  • Patient Management
  • Medical Records Management
  • Direct Patient Care
  • Tactful communication
  • Verbal and written communication skills
  • State regulations knowledge
  • Clinical quality program standards

Timeline

Personal Care Assistant

Toni Castro
01.2021 - Current

Office Manager

Kevin Ippish DDS
03.2012 - 07.2017

Registered Dental Assistant

Catherine Brennan DDS
02.2008 - 07.2012

Receptionist

John Newman DDS
03.2003 - 07.2009

High School Diploma -

Santa Cruz High School

Associate of Applied Science - Criminal Justice

West Valley College

Certification - Dental Assisting

Bryman College San Jose

Similar Profiles

CREATE PROFILE
Jody Acosta