Jody Alexander
Phoenix ,AZ
Summary
Dynamic underwriter with a proven track record at Carvana, excelling in risk assessment and documentation review. Recognized for building strong client relationships and enhancing customer satisfaction. Skilled in analyzing data and negotiating terms, consistently achieving sales targets while ensuring compliance with underwriting guidelines.
Overview
4
4
years of professional experience
Work History
Underwriter
Carvana
Arizona City, AZ
05.2024 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Client Specialist
Amerisave Mortgage
Scottsdale, AZ
01.2021 - 04.2024
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.
- Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
Client Service Specialist
Us Money Reserve
Phoenix, AZ
03.2023 - 03.2024
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
Education
General Education - N/A
Ironwood High School
59th And Sweet Water 05.2017
Skills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Relationship building
- Sales support
- Loan evaluation
- Terms negotiation
- Goal oriented
- Document preparation
- Document review
- Sales development
- Refinancing options
Timeline
Underwriter
Carvana
05.2024 - Current
Client Service Specialist
Us Money Reserve
03.2023 - 03.2024
Client Specialist
Amerisave Mortgage
01.2021 - 04.2024
General Education - N/A
Ironwood High School
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