Jody Allquist
St. Louis,MO
Summary
A seasoned Renewal Accounts Manager and Account Executive with a proven track record at TierPoint, I excel in strategic revenue expansion and relationship management. Leveraging consultative selling techniques and effective communication, I've significantly enhanced client service and driven profitability. My analytical prowess and collaborative spirit have been pivotal in surpassing sales targets and fostering client loyalty.
Overview
26
26
years of professional experience
Work History
Renewal Accounts Manager
TierPoint
St Louis, MO
05.2020 - Current
- Collaborated with sales teams to develop renewal strategies and maximize revenue potential from existing accounts.
- Built effective partnerships with clients by providing timely feedback on their inquiries and requests.
- Resolved conflicts between customers and other departments related to their account renewals.
- Identified areas of improvement within the organization's renewal process through root cause analysis techniques.
- Supported sales team members to drive growth and development.
- Coordinated with internal stakeholders to ensure successful execution of renewal processes.
- Ensured compliance with internal policies when processing customer renewals.
- Assisted with customer requests and answered questions to improve satisfaction.
Account Executive
Tierpoint
St. Louis, MO
03.2015 - 05.2020
- Acquired new business and drove revenue by understanding wants and need of accounts within their IT environments.
- Provided cost effective solutions across the Data Center, Networking, Hybrid IT and Security space.
- Cultivated and developed customer relationships to enable sustained revenue growth while utilizing partners, vendors and internal resources to maximize growth.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Trusted advisor to my customers, keeping them updated on emerging technologies and providing ongoing education to provide the best fit for a customers needs.
Account Executive
ISG Technology
St. Louis, MO
09.2009 - 05.2015
- Acquired new business and drove revenue streams by providing cutting-edge services to clients.
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Made actionable and insightful recommendations for new products, extensions or enhancements.
- Developed and delivered new business requisitions through business-to-business sales and trade shows.
- Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
- Developed new business opportunities through client consultation and subcontractor referrals for turn-key services.
Account Administrator
Westport Pools
St. Louis, MO
09.2007 - 09.2009
- Compiled budget documents and monitored costs to maintain control systems.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Assisted senior leadership by processing Submittal documents within anticipated timeframes.
- Communicated with Project Managers about discrepancies and devised plans to reconcile financial issues.
National Accounts Coordinator
Source North America
St. Louis, MO
09.1998 - 09.2007
- Increased product knowledge and understanding of industry best practices through completion of continuous education.
- Set up and updated customer accounts to facilitate smooth purchases.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
- Actualized strategies to continuously improve customer service, company or brand visibility.
- Maintained accuracy for all inventory, sales and customer records.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
Bachelor of Science - Business Administration And Management
Maryville University Of Saint Louis
St Louis, MO04-2004
Bachelor of Science - Business Administration And Management
University Of Missouri - Columbia
Columbia, MO1993
Skills
- Relationship Management
- Sales Proficiency
- Effective Communication
- Strategic Revenue Expansion
- Analytical problem solver
- Cross-Departmental Collaboration
- Client Service Enhancement
- Consultative selling techniques
Timeline
Renewal Accounts Manager
TierPoint
05.2020 - Current
Account Executive
Tierpoint
03.2015 - 05.2020
Account Executive
ISG Technology
09.2009 - 05.2015
Account Administrator
Westport Pools
09.2007 - 09.2009
National Accounts Coordinator
Source North America
09.1998 - 09.2007
Bachelor of Science - Business Administration And Management
Maryville University Of Saint Louis
Bachelor of Science - Business Administration And Management
University Of Missouri - Columbia
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