Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jody-Ann Larmond

Mona Heights,Kingston

Summary

Dynamic and results-oriented Human Resources professional with 4+ years of progressive experience in talent acquisition, operations, employee administration, and managerial responsibilities. Possesses a solid foundation in Freight Management coupled with a dedicated focus on enhancing organizational effectiveness through strategic HR initiatives. Proven track record in building strong relationships with both carriers and customers, including industry leaders such as Coca Cola, Abbott, Home Depot, and Dell. Skilled in employee recruitment, onboarding, and offboarding processes, with a demonstrated ability to leverage HRIS platforms like Bitrix 24 for efficient data management. Recognized for talent acquisition prowess, contributing to a 40% increase in new talent onboarding during tenure as a Talent Acquisition Specialist. Proficient in Microsoft Office Suite, Google Suite, and various CRM platforms. Adept at Working under pressure, making informed decisions, and fostering a collaborative work environment. Seeking leverage expertise and leadership skills to drive HR excellence and contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Team Lead

Loadsmart Inc.
01.2022 - 01.2025
  • Freight Management (FTL, LTL, PTL)
  • Scheduling pickup and delivery appointments for loads
  • Have a strong communication with carriers and customers on freight movements, on time pick up, transit check, and delivery
  • As well as any issues that may occur during transit
  • Handling carrier negotiations on rates, also, ensuring all extra charges from the carrier ends are reported immediately
  • Some of which include lumpers, detention and layovers
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
  • Evaluation of team's performance
  • Monitoring and coaching team members.
  • Used Interpersonal Skills to build rapport with clients and employees.
  • Wisely used Time Management to ensure all quotas are met.
  • Implored keen attention to details ensuring all KPIs are met as well as all clients needs are done to the best.

Talent Acquisition Specialist/ HR Team Lead

GAOTEK Inc.
10.2021 - 04.2023
  • Replying to applicant's emails, screening replies, and scheduling interviews with applicants
  • CV screening
  • Coordination of interviews and orientation with applicants on Skype
  • Posting of job Ads on LinkedIn
  • Proper CRM entries on Bitrix 24, HRIS and Monday
  • Training of new employees
  • Contributed to a 40% increase in new talent onboarding
  • Implementation of recruitment changes
  • Participation in weekly team meeting
  • Evaluation of intern's performance.
  • Confidentiality, in handling sensitive employee information with discretion and ensuring privacy.
  • Direct engagement in the hiring process Which included posting job ads, reviewing resumes, and coordinating interviews.
  • Balanced different HR tasks such as recruiting, training, payroll assistance, and benefits administration.
  • Addressed issues related to employee relations, benefits, or payroll.


Customer Service Representative/ Customer Care Lead/Supervisor/ Workforce Management

Nordstrom, Sutherland Global Services
05.2019 - 05.2022
  • Tech Support
  • Sales
  • Monitoring queue
  • Overtime approvals
  • Monitor production KPIs
  • Scheduling
  • Documentations
  • Recruitment- contributed to a 75% increase of new hires during 2 peak seasons
  • CV screening
  • Coordination of interviews and orientations via Skype and Zoom
  • Coaching team members.

Customer Service Representative/Sales Rep

FLOW Jamaica
03.2019 - 04.2019
  • Tech Support
  • Sales.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Substitute Teacher for Science/ Administrative Assistant

St. Elizabeth Technical High School
02.2018 - 05.2018
  • Taught General Science to grades 7-8
  • Assisted the Vice Principal in administrative duties.

Sales Clerk/Computer Assistant/Customer Representative

St. Bess Unique Café
07.2017 - 08.2017
  • Sales
  • Tech Support
  • Computer assistance.

Customer Service Representative and Re-Charge Team-Leader

Digicel
07.2015 - 08.2016
  • Sales
  • Tech Support
  • Productivity levels
  • Supplies management.

Sales Rep/Customer Rep/Cable box programmer

Mckoy's Cable Company
07.2015 - 08.2015
  • Sales
  • Tech Support
  • Computer assistance.

Education

Bachelors - Human Resource Management

University of The West Indies
01.2024

High School Diploma and Pre-University -

St. Elizabeth Technical High School
06.2018

Skills

  • HRIS & ATS proficiency (eg, Workday, BambooHR)
  • Employee records management
  • Recruitment support & onboarding
  • Interview scheduling & coordination
  • Microsoft Office Suite & Operations Software (Excel, Word, Outlook)
  • Benefits & payroll support
  • Knowledge of labor laws & HR compliance
  • Strong verbal & written communication
  • Team leadership & performance management
  • Process improvement & workflow optimization
  • KPI tracking & reporting
  • Strategic planning & execution
  • Staff training & development
  • Cross-functional collaboration
  • Conflict resolution & decision-making
  • Inventory & resource management
  • Time management & multitasking
  • Confidentiality & attention to detail

Certification

  • Digital Marketing - GAOTek Inc.
  • Human Resource Management- GAOTek Inc.
  • Human Resources Analytics- Cornell University ( February 2025-pending).

Timeline

Operations Team Lead

Loadsmart Inc.
01.2022 - 01.2025

Talent Acquisition Specialist/ HR Team Lead

GAOTEK Inc.
10.2021 - 04.2023

Customer Service Representative/ Customer Care Lead/Supervisor/ Workforce Management

Nordstrom, Sutherland Global Services
05.2019 - 05.2022

Customer Service Representative/Sales Rep

FLOW Jamaica
03.2019 - 04.2019

Substitute Teacher for Science/ Administrative Assistant

St. Elizabeth Technical High School
02.2018 - 05.2018

Sales Clerk/Computer Assistant/Customer Representative

St. Bess Unique Café
07.2017 - 08.2017

Customer Service Representative and Re-Charge Team-Leader

Digicel
07.2015 - 08.2016

Sales Rep/Customer Rep/Cable box programmer

Mckoy's Cable Company
07.2015 - 08.2015

Bachelors - Human Resource Management

University of The West Indies

High School Diploma and Pre-University -

St. Elizabeth Technical High School

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Jody-Ann Larmond