Jody-Ann Larmond
Mona Heights
Summary
Dynamic and results-driven Human Resources and Operations professional with 5 years of progressive experience in talent acquisition, full-cycle recruiting, employee administration, and HR operations. Proven success supporting complex, matrixed organizations and partnering with major clients including Coca-Cola, Abbott, Home Depot, and Dell. Demonstrated ability to design and execute recruitment strategies, streamline onboarding/offboarding processes, and improve organizational effectiveness through data-driven HR initiatives. Contributing to a 60% increase in new talent onboarding. Skilled in compensation analysis, workforce planning, and employee relations, with hands-on experience across leading HRIS and ATS platforms including Workday, Greenhouse, BambooHR, Workable, and Bitrix24. Recognized for sound decision-making, strong stakeholder relationships, and the ability to perform under pressure while fostering a collaborative and high-performance work environment. Seeking to leverage HR leadership expertise to drive talent strategy and organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Recruiter
Per Diem Therapy Xperts (PDTXperts)
01.2025 - 12.2025
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Managed and recruited in various disciplines in Healthcare; Therapy (PT, OTs, COTA, PTAs and SLPs), Travel nurses, Dental Assistants and Dental Hygienists.
- Conducted virtual video and phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent some include (referral bonuses and sign on bonuses.
- Worked with managing teams to develop a KPI plan to track ROI and leverage a suitable ATS to aid in project management for each division.
- Successfully increase new hires by 60%.
- Developed accurate, compliant job descriptions and designed market-aligned pay scales by conducting job analysis, salary benchmarking, and partnering with leadership to ensure internal equity and competitive compensation.
Operations Team Lead
Loadsmart Inc.
01.2022 - 04.2024
- Freight Management (FTL, LTL, PTL)
- Scheduling pickup and delivery appointments for loads
- Have a strong communication with carriers and customers on freight movements, on time pick up, transit check, and delivery
- As well as any issues that may occur during transit
- Handling carrier negotiations on rates, also, ensuring all extra charges from the carrier ends are reported immediately
- Some of which include lumpers, detention and layovers
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Evaluation of team's performance
- Monitoring and coaching team members.
Talent Acquisition Specialist/ HR Team Lead
GAOTEK Inc.
10.2021 - 04.2023
- nReplying to applicant's emails, screening replies, and scheduling interviews with applicants
- CV screening
- Coordination of interviews and orientation with applicants on Skype
- Posting of job Ads on LinkedIn
- Proper CRM entries on Bitrix 24, M
- Training of new employees
- Contributed to a 40% increase in new talent onboarding
- Implementation of recruitment changes
- Participation in weekly team meeting
- Evaluation of intern's performance.
Customer Service Representative/ Customer Care Lead/Supervisor/ Workforce Management
Nordstrom, Sutherland Global Services
05.2019 - 05.2022
- Tech Support
- Sales
- Monitoring queue
- Overtime approvals
- Monitor production KPIs
- Scheduling
- Documentations
- Recruitment- contributed to a 75% increase of new hires during 2 peak seasons
- CV screening
- Coordination of interviews and orientations via Skype and Zoom
- Coaching team members.
Customer Service Representative/Sales Rep
FLOW Jamaica
03.2019 - 04.2019
- Tech Support
- Sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Substitute Teacher for Science/ Administrative Assistant
St. Elizabeth Technical High School
02.2018 - 05.2018
- Taught General Science to grades 7-8
- Assisted the Vice Principal in administrative duties.
Sales Clerk/Computer Assistant/Customer Representative
St. Bess Unique Café
07.2017 - 08.2017
- Sales
- Tech Support
- Computer assistance.
Customer Service Representative and Re-Charge Team-Leader
Digicel
07.2015 - 08.2016
- Sales
- Tech Support
- Productivity levels
- Supplies management.
Sales Rep/Customer Rep/Cable box programmer
Mckoy's Cable Company
07.2015 - 08.2015
- Sales
- Tech Support
- Computer assistance.
Education
Bachelors - Human Resource Management
University of The West Indies
01.2024
High School Diploma and Pre-University - undefined
St. Elizabeth Technical High School
06.2018
Skills
- Full-Cycle Recruiting
- Talent Acquisition
- Recruitment Strategies
- Applicant Tracking Systems (ATS)
- Workforce Planning
- Project Recruiting
- Onboarding Management
- Compensation Analysis
- Performance Metrics Analysis
- Staffing Coordination
Certification
- Digital Marketing - GAOTek Inc.
- Human Resource Management- GAOTek Inc.
Timeline
Lead Recruiter
Per Diem Therapy Xperts (PDTXperts)
01.2025 - 12.2025
Operations Team Lead
Loadsmart Inc.
01.2022 - 04.2024
Talent Acquisition Specialist/ HR Team Lead
GAOTEK Inc.
10.2021 - 04.2023
Customer Service Representative/ Customer Care Lead/Supervisor/ Workforce Management
Nordstrom, Sutherland Global Services
05.2019 - 05.2022
Customer Service Representative/Sales Rep
FLOW Jamaica
03.2019 - 04.2019
Substitute Teacher for Science/ Administrative Assistant
St. Elizabeth Technical High School
02.2018 - 05.2018
Sales Clerk/Computer Assistant/Customer Representative
St. Bess Unique Café
07.2017 - 08.2017
Customer Service Representative and Re-Charge Team-Leader
Digicel
07.2015 - 08.2016
Sales Rep/Customer Rep/Cable box programmer
Mckoy's Cable Company
07.2015 - 08.2015
High School Diploma and Pre-University - undefined
St. Elizabeth Technical High School
Bachelors - Human Resource Management
University of The West Indies